Best Western Hotels & Resorts

Analyst

• Serve as the primary administrator and subject matter expert for Smartsheet
• Configure systems, manage templates, design workflows, support users, and develop reports, dashboards, and automation
• Maintain and enhance integrations between Smartsheet, Salesforce, and other business systems
• Develop workflow improvements to streamline processes, improve data quality, increase visibility, and enhance user experience
• Monitor emerging platform capabilities and AI solutions to improve efficiency, automate tasks, enhance reporting, and strengthen operational effectiveness
• Manage monthly design billing processes and related reporting
• Coordinate operational communications, including design milestone notifications, PIP distributions, probation requests, and Review Committee requests
• Support critical business processes, reporting, workflow automation, system integrations, and operational communications for the Design Excellence program

Design Programs Analyst – Hybrid

Public Relations

• Develop and execute communication strategies for companywide initiatives across BWH Hotels’ 18 brands and more than 4,000 hotels worldwide
• Serve as editor-in-chief of hotelier-facing newsletters
• Draft and edit cross-functional newsletter content aligned with organizational goals
• Create communications campaigns for leadership initiatives, including video scripts and change management communications
• Draft communications with consistent messaging and brand voice
• Manage internal communications workflow, stakeholder approvals, email campaigns and distribution lists
• Support multiple executives’ LinkedIn strategies and annual content cadence
• Use AI, analytics and engagement metrics to plan, execute, optimize and measure communications effectiveness
• Partner with stakeholders to identify communication needs, develop project plans, establish deadlines and monitor progress
• Manage multiple internal communications projects on time, within scope and aligned with business goals
• Report on project outcomes and identify efficiencies and new tools or technologies
• Stay current on communications trends and best practices and identify innovation opportunities
• Report to the Senior Director of Corporate Communications

Manager, Corporate Communications and Public Relations – Global Hospitality

Procurement

• Provide customer service, expertise, and guidance to members purchasing furniture, fixtures, and equipment
• Assess member needs and ensure design coordination and standards
• Analyze and review property improvement plans to develop courses of action
• Coordinate FF&E projects for organized and timely delivery and installation
• Obtain standard and custom price quotes from suppliers
• Negotiate supplier pricing when special circumstances arise
• Educate members on current company FF&E guidelines for existing, conversion, and new construction properties
• Maintain communication with member properties regarding quotes, product selection, orders, installations, and payments
• Provide guidance on policies and procedures
• Resolve defined problems and analyze successes and setbacks to find solutions

Design Programs Analyst – Hybrid

Manager, Corporate Communications and Public Relations – Global Hospitality

Purchasing Associate