Sales Operations Representative

Best Western Hotels & Resorts

. Execute strategies and initiatives designed to support Worldwide Sales revenue goals .

Posted 11/10/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Microsoft Office Suite, particularly Excel functions such as VLOOKUP and Pivot Tables, while effectively managing communication and support processes to enhance sales effectiveness. Exhibits strong organizational skills and attention to detail in a fast-paced environment, ensuring timely follow-up and resolution of inquiries.

Highest-signal resume keywords

Microsoft Office Suite ProficiencyExcel Functions (VLOOKUP, Pivot Tables)Outbound Communication ExperienceSales Support ExperienceCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Excel FunctionsDatabase ManagementReport CreationSales SupportOutbound Communication

Soft Skills

Strong Organizational SkillsAttention to DetailExcellent Communication SkillsAdaptabilityProactive Approach

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft TeamsAI-Driven Tools

Industry Keywords

HospitalitySales SupportDistribution ChannelsHotel SalesOperations

About the role

Key responsibilities & impact

Execute strategies and initiatives designed to support Worldwide Sales revenue goals
Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
Manage and respond to Worldwide Sales support inboxes, ensuring timely follow-up and resolution
Maintain and update Excel spreadsheets
Create reports using functions such as VLOOKUP and Pivot Tables
Manage databases
Conduct outbound calls to hotels to communicate revenue opportunities
Ensure hotel awareness and participation in Worldwide Sales programs
Support internal processes that enhance efficiency, organization, and sales effectiveness

Requirements

What you’ll need

High school diploma or equivalent
Experience with outbound communication (phone and email) in a professional setting
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
Working knowledge of Excel functions such as VLOOKUP and Pivot Tables
Familiarity with, or willingness to learn, AI-driven tools and technologies
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Customer-focused mindset with a proactive approach
Ability to work independently and collaboratively within a team
Adaptability in a fast-paced, evolving environment
Prior experience in sales support, hospitality, or operations preferred
Familiarity with distribution channels or hotel sales environments preferred
Experience working with databases or CRM systems preferred

Benefits

Comp & perks

Hybrid work schedule with remote work option on Tuesdays and Thursdays
Bonus eligible
Work-life balance and flexibility