Senior Director, Product Management – Hotel Experience

Best Western Hotels & Resorts

. Own the vision, strategy, roadmap, and end-to-end delivery of technology products for the hotel experience domain .

Posted 11/11/2026full-timePhoenix • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end technology product delivery within the hospitality domain, focusing on strategic planning, agile methodologies, and stakeholder engagement. Proven ability to manage complex initiatives, drive product roadmaps, and ensure alignment with business outcomes and executive priorities.

Highest-signal resume keywords

Product ManagementAgile DeliveryStakeholder EngagementProject ManagementHospitality Operations Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentEnd-to-End DeliveryCross-Functional Initiative ManagementSoftware Development OversightData-Driven Decision Making

Soft Skills

Relationship BuildingCollaborationStrategic ThinkingProblem-SolvingCommunication

Tools & Technologies

Roadmap/Delivery ToolingProperty Management SystemsAgile Methodologies

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree Preferred

Industry Keywords

HospitalityTravelRetailEnterprise CommerceTechnology Delivery

About the role

Key responsibilities & impact

Own the vision, strategy, roadmap, and end-to-end delivery of technology products for the hotel experience domain
Lead the on-property technology portfolio supporting hotel operating efficiency and guest on-property experience
Consolidate on-property platforms to maximize guest experience, loyalty engagement, and hotelier satisfaction
Lead product owners and project managers and direct engineering execution against prioritized business outcomes
Develop product roadmaps and release plans aligned with Executive Committee priorities and enterprise strategy
Drive prioritization, value-based trade-offs, investment decisions, product finances, and backlog sequencing
Own initiatives from concept through launch, adoption, and value realization
Guide agile teams in scoping, planning, and delivery while addressing blockers, dependencies, risks, and resourcing challenges
Ensure adherence to enterprise architecture, security, compliance, and financial standards
Establish integrated delivery plans, milestones, schedules, budgets, resources, dependencies, and risk tracking across concurrent initiatives
Report delivery status, risks, outcomes, KPIs, and OKRs to business stakeholders and technology leadership
Serve as the accountable technology partner and single point of accountability for the Executive Committee leader
Build executive-level relationships, manage demand intake, refine requests, and connect business needs to enterprise capabilities
Lead, coach, recruit, develop, and retain product and project management talent
Represent the function in governance forums and steering committees and champion adoption of delivered capabilities

Requirements

What you’ll need

Bachelor’s degree in a related field, or equivalent experience; MBA or advanced degree preferred
10–15 years of product management, digital, or technology delivery experience, including experience leading product and/or delivery teams
Demonstrated success owning end-to-end delivery of complex, cross-functional initiatives tied to business outcomes
Experience serving as a technology and business partner to senior executives
Strong command of agile delivery, product operating models, and roadmap/delivery tooling
Background in hospitality, travel, retail, or enterprise commerce/platforms preferred
Experience with on-property/hospitality operations systems (e.g., property management systems) or field/operations technology strongly preferred
Relationship building and collaboration across diverse, matrixed stakeholders and executive partners
Ability to surface, prioritize, and balance multiple stakeholder priorities
Strong project and program management skills across multiple concurrent initiatives and deadlines
Experience determining and overseeing software development initiatives and estimating resource requirements
Excellent problem-solving and analytical skills, leveraging data to inform decision-making
Strategic thinking and strong business acumen
Demonstrated success defining and building products, and communicating complex technical information clearly to executives verbally and in writing

Benefits

Comp & perks

Hybrid work schedule with remote work option on Tuesdays and Thursdays
Work-life balance
Career development and people-first culture (for team members)
Opportunity to lead, coach, and grow a team
Opportunity to recruit, develop, and retain top talent