Business Operations Coordinator

Bestpass

. Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to root causes .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and problem-solving abilities while effectively collaborating with teams to improve processes and enhance customer experiences. Proficient in utilizing CRM systems and data analysis tools to trace issues and recommend actionable solutions.

Highest-signal resume keywords

CRM Data AnalysisProcess ImprovementExcel ProficiencyAnalytical Problem-SolvingInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess MappingRoot Cause AnalysisReport GenerationDashboard Creation

Soft Skills

Time ManagementAttention to DetailTeam CollaborationIndependent WorkCuriosity

Tools & Technologies

CRM SystemsSpreadsheetsData Tools

Industry Keywords

Fleetworthy ServicesTransportationTolling

About the role

Key responsibilities & impact

Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to root causes
Map provider data, agency processes, and internal workflows to identify process breakdowns
Analyze case and usage data to identify recurring problems, revenue-loss risks, and violation risks
Collaborate with Operations and providers to define technical requirements and support issue closure and process improvement
Partner with Operations, Development, and Product to recommend process changes, reports, dashboards, or product enhancements
Document findings and recommendations for teammates, managers, and product owners
Engage with customers as needed
Maintain broad knowledge of Fleetworthy services

Requirements

What you’ll need

Entry-level position; no prior tolling or transportation experience required
Natural systems thinker, curious about how processes connect
Comfort working with technology and data, including spreadsheets, CRM records, and reports
Basic Excel skills expected; more advanced Excel is a plus
Strong analytical and problem-solving instincts
Excellent time management and attention to detail
Excellent interpersonal and professional communication skills with internal and external customers
Ability to work independently and collaboratively
Ability to contribute to a cohesive team environment
Demonstrated Fleetworthy Core Values