Bestpass

Full-stack Engineer

• Lead teams and projects
• Collaborate with the product team on technical feasibility and story breakdown
• Design, develop, and maintain web applications using Django and FastAPI
• Build and integrate RESTful APIs
• Implement scalable ETL/data transformation workflows using Databricks or similar platforms
• Write efficient, well-structured SQL and manage PostgreSQL database schemas
• Develop and execute unit tests, and participate in writing integration and end-to-end tests
• Troubleshoot, debug, and resolve complex issues across the stack
• Ensure code quality through automated testing and code reviews
• Collaborate with cross-functional teams to implement features and business logic
• Communicate with technical and non-technical team members
• Provide guidance to junior developers

Senior Software Engineer

Account Executive

• Increase the Fleetworthy customer base through acquisition of new business from new and existing accounts
• Identify opportunities through inbound lead follow-up, outbound cold calls, emails, relationship building, and other activities
• Prospect, qualify, and generate sales to achieve monthly and quarterly sales quotas
• Research and contact prospects, identify key contacts, qualify leads, and drive leads through the sales pipeline
• Engage prospects through consultative sales practices and programs identified by Sales Management
• Identify and close additional purchases of products and services
• Work closely with Customer Services
• Conduct technical discussions with potential clients through demonstrations and presentations
• Stay knowledgeable and up-to-date on Fleetworthy's business developments
• Keep management informed of all activity, including timely preparation of reports
• Maintain knowledge of Fleetworthy products, services, customer needs, and requirements

Account Executive, SMB

• Prospect, qualify, and generate sales to achieve monthly and quarterly quotas
• Research and contact prospects, identify key contacts, qualify leads, and move them through the sales pipeline
• Engage prospects through consultative sales practices and programs identified by Sales Management
• Identify and close additional purchases of products and services
• Work closely with Customer Services
• Conduct demonstrations, presentations, and technical discussions with potential clients
• Stay current on changes and developments in Fleetworthy's business
• Keep management informed of sales activity and prepare timely reports
• Maintain knowledge of Fleetworthy products, services, and customer needs
• Collaborate with associated sources to identify and develop opportunities

Customer Support

• Serve as the first point of contact for customer inquiries via phone, chat, and email across Fleetworthy’s product suite
• Investigate and resolve customer issues, including billing questions, deciding when to resolve independently or escalate
• Maintain and update customer accounts in proprietary internal platforms and CRM software
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts

Customer Service Representative, English/Spanish Bilingual

Business Operations

• Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to their root causes
• Map provider data, agency processes, and internal workflows to identify process breakdowns
• Analyze case and usage data to identify recurring problems, revenue-loss risks, and violation risks
• Collaborate with Operations and providers to define technical requirements and support issue resolution and continuous process improvement
• Partner with Operations, Development, and Product to recommend process changes, reports, dashboards, or product enhancements
• Document findings and recommendations for teammates, managers, and product owners
• Engage with customers as needed
• Maintain broad knowledge of Fleetworthy's services

Senior Software Engineer

Account Executive, SMB

Account Executive, SMB

Customer Service Representative, English/Spanish Bilingual

Business Operations Coordinator