Business Operations Coordinator

Bestpass

. Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to their root causes .

Posted 9/15/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively collaborating with cross-functional teams to improve processes and resolve issues. Proficient in utilizing CRM systems and data analysis tools to trace root causes and document findings.

Highest-signal resume keywords

Analytical SkillsCRM ProficiencyExcel SkillsProblem-SolvingInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess MappingTechnical Requirements DefinitionReport GenerationWorkflow Analysis

Soft Skills

Time ManagementAttention to DetailTeam CollaborationCuriositySystems Thinking

Tools & Technologies

CRMSpreadsheetsData Tools

Industry Keywords

Process ImprovementCustomer EngagementProvider IssuesRevenue-Loss RisksViolation Risks

About the role

Key responsibilities & impact

Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to their root causes
Map provider data, agency processes, and internal workflows to identify process breakdowns
Analyze case and usage data to identify recurring problems, revenue-loss risks, and violation risks
Collaborate with Operations and providers to define technical requirements and support issue resolution and continuous process improvement
Partner with Operations, Development, and Product to recommend process changes, reports, dashboards, or product enhancements
Document findings and recommendations for teammates, managers, and product owners
Engage with customers as needed
Maintain broad knowledge of Fleetworthy's services

Requirements

What you’ll need

No prior tolling or transportation experience required
Natural systems thinker, curious about how things connect
Comfortable working with technology and data, including spreadsheets, CRM records, and reports
Basic Excel skills expected; additional Excel skills are a plus
Strong analytical and problem-solving instincts
Excellent time management and attention to detail
Excellent interpersonal and professional communication skills
Ability to work independently and collaboratively in a team
Ability to contribute to a cohesive team environment
Demonstrates Fleetworthy Core Values

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bestpass Website LinkedIn All Job Openings 51 - 200 employees Founded 2001 📦 Logistics 🚗 Transport ☁️ SaaS Logistics
Transport
SaaS Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data. Business Operations Coordinator 🔥 29 minutes ago 🗽 New York – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Business Operations 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Investigate escalated customer and provider issues using CRM and internal data tools, tracing issues to their root causes
Map provider data, agency processes, and internal workflows to identify process breakdowns
Analyze case and usage data to identify recurring problems, revenue-loss risks, and violation risks
Collaborate with Operations and providers to define technical requirements and support issue resolution and continuous process improvement
Partner with Operations, Development, and Product to recommend process changes, reports, dashboards, or product enhancements
Document findings and recommendations for teammates, managers, and product owners
Engage with customers as needed
Maintain broad knowledge of Fleetworthy's services 🎯 Requirements
No prior tolling or transportation experience required
Natural systems thinker, curious about how things connect
Comfortable working with technology and data, including spreadsheets, CRM records, and reports
Basic Excel skills expected; additional Excel skills are a plus
Strong analytical and problem-solving instincts
Excellent time management and attention to detail
Excellent interpersonal and professional communication skills
Ability to work independently and collaboratively in a team
Ability to contribute to a cohesive team environment
Demonstrates Fleetworthy Core Values Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Owner, Team Manager – Business Operations 🔥 1 hour ago Oregon Department of Human Services 10,000+ employees 🏥 Healthcare 💼 Consulting 🍽️ Food & Beverage Website LinkedIn All Job Openings Product Owner Team Manager leading product owners and modernization initiatives for Oregon’s public retirement benefits system. Providing enterprise product oversight and supporting retirement benefit administration. 🇺🇸 United States – Remote 💵 $6.8k - $10.6k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Business Operations Business Operations Program Coordinator 🔥 2 hours ago BPCS, Comprehensive marketing solutions, ltd. 1 - 10 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Business operations program coordinator supporting AI, cloud, data, and emerging-technology initiatives at Blueprint Technologies. Managing governance, knowledge resources, reporting, and cross-functional execution. 🇺🇸 United States – Remote 💵 $23 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Business Operations Senior Manager – Global Business Systems 🔥 17 hours ago Diversified 1001 - 5000 🏢 Enterprise 📱 Media 🔐 Security Website LinkedIn All Job Openings Senior Manager leading global business systems strategy across ERP, CRM, and HRIS platforms. Driving digital transformation, governance, and enterprise technology delivery worldwide. 🇺🇸 United States – Remote 💰 Private Equity Round - Diversified Systems on 2022-12 ⏰ Full Time 🟠 Senior ⚙️ Business Operations Senior Manager – Global Business Systems 🔥 17 hours ago Diversified 1001 - 5000 🏢 Enterprise 📱 Media 🔐 Security Website LinkedIn All Job Openings Senior Manager leading global enterprise business systems, including Dynamics 365, ERP, CRM, and HRIS. Driving digital transformation, governance, and operational efficiency worldwide. 🇺🇸 United States – Remote 💰 Private Equity Round - Diversified Systems on 2022-12 ⏰ Full Time 🟠 Senior ⚙️ Business Operations Senior Manager – Global Business Systems 🔥 17 hours ago Diversified 1001 - 5000 🏢 Enterprise 📱 Media 🔐 Security Website LinkedIn All Job Openings Senior Manager leading global enterprise business systems, including Dynamics 365, ERP, CRM, and HRIS. Driving global strategy, governance, modernization, and digital transformation. 🇺🇸 United States – Remote 💰 Private Equity Round - Diversified Systems on 2022-12 ⏰ Full Time 🟠 Senior ⚙️ Business Operations View More Business Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs