Customer Service Representative, English/Spanish Bilingual

Bestpass

. Serve as the first point of contact for customer inquiries via phone, chat, and email across Fleetworthy’s product suite .

Posted 9/17/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively across multiple channels. Proficient in CRM systems and MS Office, with a focus on organized problem-solving and communication.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyBilingual English/SpanishStructured Problem-SolvingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementBilling ResolutionMulti-Channel SupportData Entry AccuracyProblem Resolution

Soft Skills

Trust BuildingDe-EscalationOrganizational SkillsDetail OrientationTeam Collaboration

Tools & Technologies

SalesforceMS OfficeExcelWordOutlook

Industry Keywords

Customer InquiriesContinuous ImprovementClient-Facing ExperienceFeedback SharingProfessionalism

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries via phone, chat, and email across Fleetworthy’s product suite
Investigate and resolve customer issues, including billing questions, deciding when to resolve independently or escalate
Maintain and update customer accounts in proprietary internal platforms and CRM software
Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts

Requirements

What you’ll need

Associate degree in Business, Communications, or related field required; bachelor’s degree preferred
1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
Structured problem-solving ability and judgment about when to escalate
Excellent verbal and written communication skills
Ability to build trust quickly and de-escalate tense or heightened issues
Organized and detail-oriented; able to manage and prioritize workload while maintaining accuracy and professionalism
Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must
Familiarity with Salesforce or similar CRM systems
Bilingual English/Spanish stated in the skills section, while the posting also says it is a preference and not required

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and inclusive culture
Respectful and welcoming workplace
Consideration without regard to protected characteristics in accordance with applicable laws and regulations