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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer inquiries and maintaining accurate records while fostering a collaborative team environment.
Highest-signal resume keywords
Customer Service ExperienceStructured Problem-Solving SkillsExcellent Verbal And Written CommunicationProficient With MS OfficeFamiliarity With Salesforce
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem-SolvingAccount ManagementBilling ResolutionMulti-Channel SupportData EntryDetail-OrientedOrganizational SkillsMentoringBilingual English/Spanish
Soft Skills
Interpersonal SkillsTeam CollaborationTrust BuildingConflict De-EscalationPositive Attitude
Tools & Technologies
CRM SoftwareSalesforceMS OfficeExcelOutlook
Certifications & Qualifications
Associate Degree In BusinessAssociate Degree In Communications
Industry Keywords
Customer SupportClient-Facing ExperienceContinuous ImprovementFeedback SharingInclusive Environment
About the role
Key responsibilities & impact- Provide professional, friendly, solutions-focused customer support across phone, live chat, and email
- Serve as the first point of contact for customer inquiries across Fleetworthy’s product suite
- Investigate and resolve customer issues, including billing questions, determining when to resolve independently and when to escalate
- Maintain and update customer accounts in proprietary internal platforms and CRM software
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating in continuous improvement efforts
Requirements
What you’ll need- Associate degree in Business, Communications, or related field required
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
- Structured problem-solving skills; ability to resolve issues independently and determine when to escalate
- Excellent verbal and written communication skills; ability to build trust and de-escalate tense issues
- Ability to support colleagues, build working relationships, and contribute to team goals
- Ability to mentor, share ideas, and foster a positive, inclusive environment
- Organized and detail-oriented; able to manage and prioritize workload while maintaining accuracy and professionalism
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must
- Familiarity with Salesforce or similar CRM systems
- Bilingual English/Spanish is stated as a preference and is not required