HR Knowledge Specialist – Flutter Functions, 12 months

Betfair Romania Development

. Provide day-to-day support to the Knowledge workstream lead and Senior HR Knowledge SME in running the Knowledge workstream .

Posted 11/9/2026full-timeCluj-Napoca • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Lifecycle Processes and Knowledge Management, with a strong focus on content creation, stakeholder engagement, and project management. Proficient in translating complex information into user-friendly content while maintaining high standards of governance and organization.

Highest-signal resume keywords

HR Lifecycle ProcessesKnowledge ManagementContent CreationProject ManagementStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge ManagementContent CreationHR SystemsProject ManagementResearch SkillsDocumentation MaintenanceKnowledge Gap AnalysisMetadata ManagementAI RetrievalGovernance Standards

Soft Skills

Problem-SolvingAttention to DetailTeamworkOrganizational SkillsCommunication Skills

Tools & Technologies

Next Gen Case Management SystemDigital Tools for Content Creation

Industry Keywords

HR Knowledge Best PracticesStakeholder EngagementContent Approval ProcessesKnowledge GovernancePerformance & Effectiveness

About the role

Key responsibilities & impact

Provide day-to-day support to the Knowledge workstream lead and Senior HR Knowledge SME in running the Knowledge workstream
Conduct knowledge gap reviews across HR knowledge content and document findings
Track knowledge gaps, outstanding actions, and issues requiring escalation
Work with stakeholders to validate findings, clarify ambiguous content, and identify resolutions
Create and update knowledge content for the Next Gen Case Management system
Research and draft new content with subject matter experts to support case deflection
Ensure content is discoverable, correctly categorized, well structured, consistently formatted, and suitable for AI retrieval
Translate complex or technical information into clear, concise, user-friendly content
Support Knowledge governance standards, including metadata, approvals, version control, and review schedules
Maintain knowledge trackers and ensure appropriate content approvals and sign-off
Liaise with stakeholders and subject matter experts to gather information and resolve content gaps
Follow up on outstanding queries, reviews, and actions
Communicate issues to the Senior HR Knowledge SME and HR Knowledge & Effectiveness Lead
Provide administrative and operational support to the Next Gen Case Management Programme
Maintain project trackers, documentation, and status updates
Undertake research and information-gathering tasks
Provide support to the HR Performance & Effectiveness Manager and raise governance issues
Support wider HR Knowledge & Effectiveness BAU activities, including routine knowledge management, documentation maintenance, and administration

Requirements

What you’ll need

Knowledge of HR lifecycle processes
Strong problem-solving skills
High attention to detail
Ability to work solo and as part of a team
Strong organizational and prioritization skills
Teamwork & flexibility
Initiative & accountability
Excellent communication and stakeholder management skills
Be able to project manage small scale process related initiatives
Proficiency in HR Systems, Knowledge management and digital tools for content creation
HR Lifecycle experience
Awareness of HR knowledge best practices
Experience supporting project activities
Experience managing multiple tasks, prioritising workloads and working to deadlines
Advanced level of English skills
Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge.

Benefits

Comp & perks

€1,000 per year for self-development
Company share scheme
25 days of annual leave per year
20 days per year to work abroad
5 personal days/year
Flexible benefits: travel, sports, hobbies
Extended health, dental and travel insurances
Customized well-being programmes
Career growth sessions
Thousands of online courses through Udemy
A variety of engaging office events