Administrative Assistant

Beth Israel Lahey Health

. Provide program information, referral, and crisis intervention services to people calling or visiting the office .

Posted 10/5/2026full-timeBeverly • Massachusetts • United StatesJunior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in client intake processes, including crisis intervention and referral services, while maintaining accurate documentation and knowledge of insurance procedures. Proficient in multitasking and utilizing technology for effective program management and communication.

Highest-signal resume keywords

Crisis InterventionClient Intake ProcessesInsurance Eligibility ApprovalElectronic Health RecordsMultitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Demographic DocumentationInsurance Coverage KnowledgeProgram Admission InterviewingService Coverage CollectionData EntryReport ManagementSpreadsheet Management

Soft Skills

Attention to DetailTime ManagementInterpersonal CommunicationTeam CollaborationPublic Interaction

Tools & Technologies

ExcelWordElectronic Health Records SystemStandard Office Equipment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Crisis ServicesReferral ServicesProgram MarketingCommunity ResourcesSliding Fee Scale

About the role

Key responsibilities & impact

Provide program information, referral, and crisis intervention services to people calling or visiting the office
Determine suitable level of care with the clinical lead and schedule evaluations when appropriate
Respond to calls and walk-ins from clients seeking admission
Interview consumers to obtain information required for program admission
Maintain knowledge of insurance restrictions and assign services appropriately
Collect service coverage and eligibility information
Inform clients of sliding fee scale and determine subsidized services when available
Complete insurance eligibility approval and obtain initial authorizations
Document and update client demographic and billing information in the computer
Market programs by answering questions and providing informational brochures
Provide information on referral sources and community resources
Assist in emergency situations involving clients seeking treatment
Share timely information about identified risks
Scan documents into the electronic system/file
Attend required supervision and meetings
Maintain program tracking requirements
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma / GED
Minimum of 1 year experience in a related field
Multitasking, time management, and strong attention to detail
Ability to work independently or on a team with other professionals
Standard office administrative practices and procedures
Use of standard office equipment and computer applications
Excel and Word
Knowledge of electronic health records is a plus
Ability to utilize technology to manage reports and spreadsheets
Techniques for dealing effectively with the public and staff, in person and over the telephone
Ability to work full time, 40 hours

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable