Beth Israel Lahey Health

Scheduler

• Coordinate scheduling for patient procedures and services in the Gynecology Department
• Schedule patients for procedures, post-operative appointments, pre-admission testing, testing, surgery, follow-up, and wait-list processes
• Notify patients of scheduled procedures and provide complete procedure, location, time, testing, and surgery information
• Maintain scheduling applications and patient data
• Schedule procedure locations, medical staff, and clinical resources
• Complete journal entries and maintain accurate patient demographic data
• Collaborate with internal and external partners to obtain resources
• Maintain physician and/or surgeon schedules
• Communicate daily schedules, review them with advisors, update staff with revisions, and post schedules
• Liaise with internal departments, external resources, and agencies
• Ensure paperwork is complete and preauthorization is obtained
• Obtain and process procedure referrals
• Document procedures and resources; track services, procedures, and equipment usage
• Generate logs for review and enter revisions
• Coordinate vendor equipment delivery and delivery to patients' residences
• Ensure resources for procedures are maintained and available

Scheduler II, Gynecology

Executive Assistant

• Greet patients in person and over the phone
• Schedule, confirm, and manage patient appointments using EHR systems
• Register new patients and update existing patient information
• Handle incoming calls, messages, and faxes and ensure timely communication between patients and providers
• Process insurance information and verify eligibility
• Collect co-pays and process payments
• Maintain organized and confidential patient records
• Prepare and manage correspondence, reports, and medical documents
• Coordinate referrals to specialists and follow up on authorizations
• Support medical staff with administrative tasks
• Maintain a clean and welcoming front desk and waiting area
• Follow hospital and department policies, mission statement, code of ethics, standards of conduct, and compliance plan
• Protect patient privacy and handle work-related information confidentially
• Improve services and departmental processes
• Follow patient safety practices, including accepted abbreviations, two patient identifiers, safe injection practices, isolation precautions, PPE, and hand hygiene
• Work in a busy medical practice environment and provide high-quality, efficient service

Medical Secretary

• Ensure exam-room equipment is in working order, sterilize instruments, and maintain diagnostic equipment
• Follow OSHA guidelines for cleaning and disposing of hazardous materials
• Triage patient-care and physician phone calls
• Administer injections and medications as directed by the provider
• Perform clinical procedures and phlebotomy
• Complete lab requisitions accurately with diagnosis and demographic information
• Prepare and replenish supplies, maintain inventories, and order supplies
• Maintain patient-care logs and research missing test results
• Greet patients, determine their medical needs, and respond appropriately
• Prepare accurate and complete medical records; record chief complaints and vital signs
• Prepare patients for provider encounters
• Assist with specimen collection and instruct patients on test preparation
• Schedule special procedures, notify patients about referrals and preparations, and obtain pre-certification
• Process prescriptions under physician direction and communicate test results and physician messages
• Attend staff meetings
• Provide secretarial support as staffing needs indicate
• Review cancellations and no-shows with physicians and reschedule patients as clinically indicated
• Float to other practices as required

Medical Assistant – Medical Secretary

• Serve as a Medical Assistant/Medical Secretary
• Contribute to patient care and the health of patients, colleagues, and communities

General

• Manage a personal prospect pool and secure annual or multi-year gifts
• Qualify, cultivate, and solicit annual leadership-level donations of $1,000+
• Participate in prospect pool development and assignment strategies
• Conduct discovery calls with prospective donors
• Hold face-to-face meetings to educate, engage, and cultivate prospective and current donors
• Collaborate with major gifts staff to transition prospects toward major-gift philanthropy
• Execute events and programs supporting development activities
• Engage volunteers and use events to advance solicitations
• Manage former major-gift prospects toward leadership giving
• Liaise between the Office of Philanthropy and BILH divisions and units
• Meet office and professional standards for metrics and reporting
• Apply industry best practices to improve leadership-gifts results
• Assist with development, stewardship, and campaign activities

Leadership Gifts Officer – Philanthropy

Assistant

• Perform a wide variety of fluoroscopic GI/GU and MSK procedures for diagnosis and treatment
• Present fluoroscopic examination images for interpretation and dictate preliminary results for the Attending Radiologist to finalize
• Assist the Attending Radiologist in training Radiology Residents during fluoroscopic rotation
• Practice radiation protection and safety protocols for self, staff, and patients
• Practice ALARA in the fluoroscopic suite consistent with NRC and DPH guidelines
• Instruct Technologists and Fluoro Aides assisting with examinations/procedures
• Potentially participate in interventional procedures
• Follow up chart review on ABN
• Answer and transfer incoming telephone calls according to Lahey Clinic guidelines
• Set up and maintain assigned voice mailboxes
• Handle confidential information according to department and Clinic policy
• Keep current on department and Clinic activities through communications and literature
• Participate in quality improvement activities and mandatory education
• Perform other duties as needed or directed

Radiology Practice Assistant

Medical Director

• Provide system-level leadership for the Clinical Systems Engineering function
• Establish enterprise strategies, technical standards, priorities, operating models, and performance expectations
• Develop and maintain a Clinical Systems Engineering technical roadmap
• Lead evaluation and planning for medical-device integration, interoperability, middleware, infrastructure, and technical architectures
• Provide leadership and governance for HTM technology integration, data architecture, data stewardship, reporting, and analytics enablement
• Lead and prioritize Clinical Systems Engineering, technology integration, and data personnel
• Provide technical leadership for major enterprise initiatives involving integrated and connected medical technologies
• Partner with Information Services, clinical applications, data governance, Information Security, clinical departments, vendors, and other stakeholders
• Establish operational support and lifecycle-management models for integrated medical-device systems and related technologies
• Develop technical standards for connectivity, interoperability, HTM system integration, and data exchange
• Lead technology evaluation, selection, acquisition, implementation, cybersecurity risk assessment, vulnerability management, and technical risk mitigation
• Provide leadership for healthcare technology data availability and analytics supporting operational and strategic decisions
• Establish documentation, configuration-management, data stewardship, traceability, and performance-measure expectations
• Develop disaster recovery, business continuity, downtime, escalation, and support strategies
• Establish educational and competency programs
• Lead, supervise, mentor, develop, and evaluate assigned personnel
• Develop relationships with manufacturers and technology vendors
• Participate in enterprise architecture, cybersecurity, data governance, clinical technology, and information technology governance
• Provide leadership during significant technology incidents or failures
• Evaluate emerging technologies, standards, industry trends, and best practices

Director, Clinical Systems Engineering

Physician Assistant

• Type memos, manuscripts, correspondence, reports, minutes, schedules, and forms
• Maintain billing for surgical workload and outside vendors
• Answer and screen telephone calls, refer callers, or take messages
• Perform data entry from transcription of surgical pathology and autopsy reports
• Maintain office-supply inventory
• Maintain departmental records according to regulatory agencies and departmental policies and procedures
• Maintain records of journals and books in the Pathology Library
• Send surgical specimens for special testing and record information
• Open and distribute departmental mail daily
• Determine appropriate SNOMED and ICD9 codes for Pathology specimens
• Report to the Lead Pathology Secretary and Lab Administrator

Medical Assistant

Architect

• Serve as the technical integration architect for HTM systems, defining data flows, system interfaces, integration patterns, and technical specifications
• Design and lead enterprise integrations between HTM systems, vendor systems, remote monitoring technologies, cybersecurity/device-monitoring platforms, and approved enterprise applications
• Lead initiatives to sunset legacy HTM databases and migrate data into approved enterprise platforms such as ServiceNow/Nuvolo
• Design and oversee data conversions and ingestion pipelines from legacy and vendor-hosted databases
• Develop, coordinate, and support API-based integrations, flat-file imports, automated feeds, and other data-exchange methods
• Coordinate integrations among Nuvolo, vendor service and asset databases, remote equipment monitoring, predictive maintenance, cybersecurity, medical-device monitoring, and imaging platforms
• Act as technical liaison among HTM, Clinical Systems Engineering, Information Services, vendors, and third-party integrators
• Ensure integrations support cybersecurity monitoring, vulnerability management, risk assessment, regulatory compliance, quality, auditability, and traceability
• Manage multiple concurrent integration initiatives and technical workstreams
• Translate HTM operational and business requirements into technical requirements, integration designs, and specifications
• Partner with the Data Analyst, Healthcare Technology on data structures, reporting, analytics, data quality, and workflow requirements
• Document integration architecture, system interfaces, data flows, dependencies, validation results, and support requirements
• Evaluate emerging integration technologies, vendor capabilities, APIs, automation opportunities, and enterprise platform features; make recommendations to the Director, Clinical Systems Engineering

Integration Architect, Healthcare Technology Management

Phlebotomist

• Perform venipuncture and capillary punctures on adult and pediatric patients
• Process specimens and route them to the appropriate laboratory for analysis
• Perform clerical duties associated with the Lahey Health EPIC EHR
• Perform waived laboratory testing and quality control
• Centrifuge blood and prepare specimens for courier pickup and laboratory testing
• Perform dipstick urinalysis, urine pregnancy testing, and rapid strep testing
• Collect urine and throat culture specimens and prepare them for laboratory submission
• Perform and document daily, weekly, and monthly laboratory testing quality control
• Perform electrocardiograms, spirometry, vision and hearing testing, and glucose monitoring as site-specific duties
• Perform laboratory housekeeping, handle hazardous waste, and maintain laboratory inventory
• Prepare specimen transport packing lists for Burlington/Peabody and ensure specimens are processed appropriately
• Maintain departmental policies, quality assurance, safety, environmental, and infection control standards
• Verify outpatient patient identification and specimen labeling
• Act as preceptor for new phlebotomy staff
• Participate in quality improvement activities and mandatory education
• Perform special projects and other duties as assigned
• May work at off-site locations as needed

Lab Specialist, Phlebotomist

Per Diem

• Work under the direction of a registered nurse
• Perform procedures to provide emergency care
• Support patient comfort and safety
• Facilitate optimal patient outcomes through a collaborative team approach
• Contribute to patient care in the emergency care setting

ED Tech – Per Diem

Pharmacist

• Lead the development and implementation of strategic pharmacy initiatives across the Beth Israel Lahey Health system and member institutions
• Manage and refine the enterprise strategic planning function for pharmacy services
• Lead and participate in cross-institutional projects with multiple stakeholders
• Establish project timelines, goals, objectives, and milestones
• Direct process improvement activities and create efficiencies
• Develop and implement project tracking and monitoring tools
• Direct cross-functional business development assessments and finalization
• Evaluate business development opportunities within pharmacy services strategy
• Prepare and present business opportunities to senior leadership
• Cultivate long-term collaborative relationships with stakeholders and other organizations
• Mediate and negotiate with internal and external individuals and groups
• Establish organizational communication, development, and governance processes
• Provide motivation, coaching, guidance, feedback, and mentoring to teams
• Oversee contracted environmental services, security, and maintenance

Director, Pharmacy Strategy Planning

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses and other healthcare providers
• Deliver high-quality service to patients and contribute to smooth practice operations
• Serve as a role model and provide support, training and knowledge-sharing to Medical Assistants, MA student externs and Practice Assistants
• Recommend more effective use of practice resources
• Identify and resolve OSHA compliance issues
• Audit and maintain point-of-care testing and track test results
• Participate in practice improvement initiatives and small projects under manager direction
• Greet patients and serve as a communication resource
• Collect, prioritize and accurately communicate patient information to providers in person and by phone
• Respond to phone calls and requests promptly and courteously
• Escort patients to exam rooms and ensure availability of x-rays, lab slips, medical records and other pertinent information
• Obtain vital signs, weight, blood pressure, pulse and temperature
• Perform EKGs, injections, phlebotomy, departmental screening, laboratory tests and specimen collection
• Assist providers and implement quality control standards
• Procure medical records and ensure proper patient identification on records and documents
• Add medications to patient records in the EMR system
• Assemble records according to BIDHC/APG policy and handle patient-information requests according to established guidelines

Medical Assistant II – Per Diem

Manager

• Participate in assessments, treatment planning, discharge planning, substance use counseling, and case management services
• Assess continuing care needs and arrange referrals, transfers, admissions, after-care resources, and self-help organization liaison
• Attend staff meetings and participate in client evaluations, case conferences, and group programming
• Counsel clients individually, in family sessions, and in groups; monitor treatment progress and adapt treatment as needed
• Refer clients to medical, social, and employment support services
• Prepare and maintain reports and case histories
• Advocate for and serve individuals struggling with addiction within a collaborative, patient-centered organization

Case Manager - Per Diem

• Serve as a frontline representative of BILH Primary Care
• Provide customer service to patients and staff
• Handle phone interactions
• Perform patient registration
• Schedule appointments
• Collect co-payments and handle billing
• Make appointment confirmation calls
• Help ensure patients receive the right care at the right time