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Administrative Assistant
Beth Israel Lahey Health. Support the Front Desk at the Needham Cancer Center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including patient record management, appointment scheduling, and effective communication with patients and healthcare staff. Proficient in utilizing computer systems and Microsoft Office applications to facilitate clinical operations and enhance patient service.
Highest-signal resume keywords
Patient Record ManagementAppointment SchedulingMicrosoft Office ApplicationsCustomer ServiceCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Record ManagementAppointment SchedulingData EntryTranscriptionBilling Coordination
Soft Skills
Effective CommunicationProfessionalismStress ManagementTeam CollaborationService Orientation
Tools & Technologies
Clinical Computer SystemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
High School DiplomaGEDInfluenza Vaccination
Industry Keywords
Patient DemographicsReferral CoordinationHealthcare AdministrationClinical SupportInsurance Information
About the role
Key responsibilities & impact- Support the Front Desk at the Needham Cancer Center
- Provide administrative support to physicians in clinical, academic and research roles
- Answer and screen telephone calls, take messages, and direct calls
- Greet and direct patients, families, visitors and staff
- Update patient demographic and insurance information
- Obtain specialist referrals and schedule patient appointments
- Coordinate ancillary appointments and procedures with hospital staff
- Obtain patient information and materials from referral sources
- Prepare and maintain patient records
- Liaise with departments and external customers
- Collect patient co-payments and coordinate billing tickets
- Reconcile collections at the end of the business day
- Maintain physicians' schedules and calendars
- Type correspondence and documents; transcribe letters and patient notes
- Facilitate activities in clinical computer systems and prepare routine reports
- Notify, confirm and remind patients of appointments
- Obtain authorization for radiologic exams
- Sort, copy, file and distribute correspondence and mail
- Participate in special projects and process improvement initiatives
Requirements
What you’ll need- High School diploma or GED required
- 1-3 years related work experience required
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
- Ability to communicate clearly and effectively in written English
- Ability to comprehend and converse in English
- Working knowledge of standard concepts, practices, procedures and policies
- Ability to work collaboratively in small teams
- Ability to provide professional, service-oriented customer service and remain calm in stressful situations
- Ability to perform sedentary work, exerting up to 10 pounds occasionally
- Must be vaccinated against influenza as a condition of employment
Benefits
Comp & perks- Influenza vaccination provided/required as a condition of employment
- Shift differentials, call pay, premium pay, and overtime pay may increase compensation where applicable