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Administrative Assistant, Admissions
Beth Israel Lahey Health. Greet clients and others entering the waiting room respectfully and empathetically .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing client interactions and scheduling appointments. Proficient in handling insurance eligibility and documentation within electronic health records.
Highest-signal resume keywords
Customer Service SkillsBilingual English/SpanishKnowledge of Billing PracticesElectronic Health RecordsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Eligibility VerificationAppointment SchedulingDocument ManagementData EntryOffice Administrative Practices
Soft Skills
EmpathyAttention to DetailMultitasking
Tools & Technologies
Microsoft ExcelMicrosoft WordElectronic Health Record Systems
Certifications & Qualifications
High School DiplomaGEDVaccination Against Influenza
Industry Keywords
Client IntakeService CoverageCommunity ResourcesVisitor Access Monitoring
About the role
Key responsibilities & impact- Greet clients and others entering the waiting room respectfully and empathetically
- Determine suitable level of care and schedule evaluations when appropriate, working with the clinical lead
- Respond to calls and walk-ins from clients seeking services
- Interview clients to obtain information required for program admission
- Apply knowledge of insurance restrictions to make appropriate assignments
- Collect information regarding service coverage and eligibility
- Verify basic demographic information upon client arrival
- Schedule, reschedule, and cancel appointments
- Complete insurance eligibility approval and obtain initial authorization when applicable
- Document new and updated client demographic and billing information in the computer
- Communicate agency and program information to interested parties
- Provide information on referral sources and internal and external community resources
- Monitor visitor access and the waiting area while maintaining security awareness
- Scan documents into the electronic health record when applicable
- Attend required supervision and meetings
- Maintain tracking requirements for programs
Requirements
What you’ll need- High School Diploma or GED required
- A minimum of 1 year experience in a related field
- Bi-lingual English/Spanish preferred
- Knowledge of billing practices preferred
- Ability to multitask and manage time efficiently with strong attention to detail
- Knowledge of standard office administrative practices and procedures
- Knowledge of standard office equipment and computer applications
- Excel and Word knowledge
- Knowledge of electronic health records a plus
- Ability to utilize technology to manage reports and spreadsheets
- Excellent customer service skills essential
- Must be vaccinated against influenza (flu) as a condition of employment
Benefits
Comp & perks- Day 1 Benefits
- Influenza vaccination required as a condition of employment
- Additional pay may apply for shift differentials, call pay, premium pay, and overtime pay