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Administrative Assistant, Admissions
Beth Israel Lahey Health. Provide program information, referral, and crisis intervention services to people calling or visiting the office .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in client intake processes, insurance eligibility verification, and crisis intervention services while maintaining strong attention to detail and effective communication skills. Capable of managing multiple tasks and utilizing technology for report management and documentation.
Highest-signal resume keywords
Client Intake ProcessesInsurance Eligibility VerificationCrisis Intervention ServicesProficiency With ExcelElectronic Health Records Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Demographic DocumentationService Coverage CollectionProgram Admission RequirementsInsurance AuthorizationOffice Administrative PracticesReport ManagementSpreadsheet Management
Soft Skills
MultitaskingTime ManagementAttention To DetailEffective Communication
Tools & Technologies
Standard Office EquipmentComputer ApplicationsExcelWordElectronic Health Records System
Certifications & Qualifications
High School DiplomaGEDInfluenza Vaccination
Industry Keywords
Crisis InterventionReferral ServicesCommunity ResourcesSliding Fee ScaleEmergency Situations
About the role
Key responsibilities & impact- Provide program information, referral, and crisis intervention services to people calling or visiting the office
- Determine suitable level of care with the clinical lead and schedule evaluations when appropriate
- Respond to calls and walk-ins from clients seeking admission
- Interview consumers to obtain information needed to meet program admission requirements
- Maintain knowledge of insurance restrictions and assign services appropriately
- Collect service coverage and eligibility information
- Inform clients of sliding fee scale and determine subsidized services when available
- Complete insurance eligibility approval and obtain initial authorization when applicable
- Document and update client demographic and billing information in the computer
- Market programs by answering questions and providing informational brochures
- Provide information on referral sources and community resources
- Assist in emergency situations involving clients seeking treatment
- Share timely information about identified risks
- Scan documents into the electronic system/file when applicable
- Attend required supervision and meetings
- Maintain program tracking requirements
- Perform other related duties as assigned
Requirements
What you’ll need- High School Diploma / GED
- Minimum of 1 year experience in a related field
- Multitasking, time management, and strong attention to detail
- Ability to work independently or on a team with other professionals
- Knowledge of standard office administrative practices and procedures
- Use of standard office equipment and computer applications
- Proficiency with Excel and Word
- Knowledge of electronic health records is a plus
- Ability to utilize technology to manage reports and spreadsheets
- Techniques for dealing effectively with the public and staff, in person and over the telephone
- Must be vaccinated against influenza (flu) as a condition of employment
Benefits
Comp & perks- Influenza vaccination required as a condition of employment
- Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable