Administrative Assistant II, Acute Care Surgery

Beth Israel Lahey Health

. Provide administrative support to physicians in clinical practice, academic, and research roles .

Posted 9/29/2026full-timeBoston • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities in clinical settings, including patient scheduling, record management, and effective communication. Proficient in handling confidential information and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Patient SchedulingRecord ManagementMicrosoft Office ApplicationsCustomer ServiceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportPatient Record MaintenanceData EntryAppointment CoordinationBilling Coordination

Soft Skills

Active ListeningProblem-SolvingCollaborationCalm Under PressureProfessional Communication

Tools & Technologies

Clinical Computer SystemsWeb Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient DemographicsConfidential InformationReferral CoordinationProcess Improvement

About the role

Key responsibilities & impact

Provide administrative support to physicians in clinical practice, academic, and research roles
Answer and screen telephone calls, take messages, and direct calls
Greet and direct patients, families, visitors, and staff
Update patient demographic and insurance information and obtain specialist referrals
Schedule patient appointments and coordinate ancillary appointments and procedures
Obtain patient information and materials from referral sources
Prepare and maintain patient records for physicians
Liaise with other departments and external customers
Handle confidential information and explain policies and procedures
Collect patient co-payments and coordinate billing tickets
Reconcile collections at the end of the business day
Maintain physicians' clinical and administrative schedules and calendars
Type correspondence and manuscripts, transcribe letters and patient notes, and facilitate clinical computer systems
Prepare and distribute routine reports
Notify, confirm, and remind patients of scheduled appointments
Obtain authorization for radiologic exams
Sort, copy, file, and distribute correspondence and mail
Participate in special projects and process improvement initiatives

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Written and spoken English communication skills required
Ability to demonstrate working knowledge of standard concepts, practices, procedures and policies
Ability to work collaboratively in small teams
Ability to provide professional, respectful customer service and use active listening and problem-solving skills
Ability to remain calm in stressful situations
Healthcare experience preferred
Associate's degree preferred

Benefits

Comp & perks

Influenza (flu) vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable