Administrative Assistant III

Beth Israel Lahey Health

. Provide administrative support to physicians in clinical, academic, research, and leadership roles .

Posted 10/22/2026full-timeNeedham • Massachusetts • United StatesMid-LevelSenior💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities, including patient scheduling, record management, and effective communication with patients and healthcare providers. Proficient in managing clinical templates and coordinating patient care while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Patient SchedulingRecord ManagementMicrosoft Office ApplicationsCustomer ServiceConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Template ManagementPatient Record PreparationReferral AuthorizationAppointment CoordinationWeb-Based Applications

Soft Skills

Effective CommunicationTeam CollaborationService OrientationStress Management

Tools & Technologies

Scheduling ToolsCCC SystemWeb OMR

Certifications & Qualifications

High School DiplomaGEDVaccination Against Influenza

Industry Keywords

Patient Care CoordinationAdministrative SupportHealthcare AdministrationConfidential Information Handling

About the role

Key responsibilities & impact

Provide administrative support to physicians in clinical, academic, research, and leadership roles
Serve as the primary point of contact for patients and providers
Manage clinical templates
Obtain referrals and authorizations for visits
Assist with patient scheduling and new patient triage
Coordinate patient care with the team
Provide front desk and phone line support
Answer and screen telephone calls, take messages, and direct calls
Greet and direct patients, families, visitors, and staff
Update patient demographic and insurance information
Schedule patient appointments using scheduling tools and resources
Coordinate ancillary appointments and procedures with hospital staff
Obtain patient information and materials from referral sources
Prepare and maintain patient records for physicians
Liaise with departments and external customers
Handle confidential information and explain policies and procedures
Maintain physicians' administrative and clinical calendars
Type correspondence, manuscripts, and documents requiring complex formatting
Compose routine correspondence and transcribe letters and patient notes
Facilitate notes and letters in the CCC system
Prepare and distribute materials for meetings and committees
Queue prescription renewals and perform initial medication-list reviews in Web OMR

Requirements

What you’ll need

High School diploma or GED required
Associate's degree preferred
3-5 years related work experience required
Experience with computer systems, including web-based applications
Experience with Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Full working knowledge of standard concepts, practices, procedures, and policies
Ability to work collaboratively in small teams
Ability to provide professional, respectful, service-oriented customer service
Ability to remain calm in stressful situations
Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional compensation through shift differentials, call pay, premium pay, and overtime pay, as applicable