Director, Quality and Patient Safety

Beth Israel Lahey Health

. Provide strategic and operational leadership for Quality Improvement, Quality Analytics, Patient Experience, Risk Management, Infection Prevention, and Interpreter Services .

Posted 10/7/2026full-timePlymouth • Massachusetts • United StatesLead💰 $155,002 - $226,595 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Improvement, Patient Safety, and Risk Management, with a strong focus on regulatory compliance and performance improvement initiatives. Proven ability to lead multidisciplinary teams and implement strategic quality and patient experience programs.

Highest-signal resume keywords

Quality Improvement LeadershipRegulatory Readiness ActivitiesPatient Safety InitiativesLEAN and Six Sigma MethodologiesRisk Management Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AnalyticsPerformance ImprovementData AnalysisChange ManagementProject ManagementQuality Metrics MonitoringBenchmarking Data AnalysisEvent ReportingPatient Experience StrategyInfection Prevention and Control

Soft Skills

Exceptional CommunicationRelationship ManagementPresentation SkillsChange LeadershipKnowledge Sharing

Tools & Technologies

The Joint Commission StandardsCMS RegulationsMassachusetts Department of Public Health Guidelines

Certifications & Qualifications

Massachusetts Registered Nurse (RN) LicenseCertified Professional in Healthcare Quality (CPHQ)Lean Healthcare CertificationSix Sigma Green BeltSix Sigma Black BeltJust Culture Certification

Industry Keywords

Healthcare QualityPatient SafetyRisk ManagementRegulatory AffairsAccreditationPerformance ImprovementCulturally Responsive CarePatient-Centered CareMultidisciplinary CollaborationOrganizational Learning

About the role

Key responsibilities & impact

Provide strategic and operational leadership for Quality Improvement, Quality Analytics, Patient Experience, Risk Management, Infection Prevention, and Interpreter Services
Lead development, implementation, monitoring, and evaluation of quality, patient safety, and performance improvement initiatives
Apply LEAN, Six Sigma, change management, and project management methodologies
Monitor organizational performance through quality metrics, benchmarking data, and public reporting programs
Promote patient safety, continuous improvement, accountability, and Just Culture principles
Collect, analyze, and interpret quality and patient safety data to identify trends and corrective actions
Facilitate communication, knowledge sharing, and best-practice adoption across clinical and operational leadership teams
Direct organization-wide readiness efforts for The Joint Commission, CMS, Massachusetts Department of Public Health, and other regulatory or accrediting bodies
Oversee compliance programs and continuous regulatory readiness activities
Develop and implement education and training programs related to regulatory, quality, and patient safety requirements
Provide executive oversight of Risk Management, including event reporting, safety investigations, claims support, corrective action planning, and organizational learning
Lead collaborative case reviews and risk mitigation activities
Collaborate with legal counsel, medical staff leadership, and operational leaders to identify and mitigate organizational risks
Support the medical peer review process and coordinate required reporting to regulatory agencies
Oversee the Infection Prevention and Control Program
Lead patient experience strategy, including patient satisfaction, service excellence, patient relations, complaint and grievance management, and patient-centered care improvement
Oversee Interpreter Services and language-access compliance
Promote equitable communication and culturally responsive care
Advise executive and clinical leadership on quality, safety, risk, patient experience, and regulatory matters
Establish relationships within Beth Israel Lahey Health and with external professional and regulatory organizations
Develop departmental goals, monitor performance, manage budgets, and support staff development
Remain current with healthcare quality, patient safety, risk management, and regulatory trends
Report to the Chief Medical Officer
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, or a related healthcare field
Current Massachusetts Registered Nurse (RN) license
Five to ten years of progressive leadership experience in healthcare quality, patient safety, risk management, regulatory affairs, accreditation, or performance improvement
Demonstrated experience leading regulatory readiness activities, quality improvement programs, patient safety initiatives, risk management functions, and multidisciplinary performance improvement efforts
Exceptional communication, relationship management, presentation, and change leadership skills
Other clinical credentials (MD, DO, NP, PA, PharmD) will be considered but are not required
Preferred: Master's degree in Nursing, Healthcare Administration, Public Health, Business Administration, Healthcare Quality, or a related field
Preferred: Certified Professional in Healthcare Quality (CPHQ) certification at hire, or obtained within 12 months of employment
Preferred: Lean Healthcare, Lean, Six Sigma Green Belt, or Six Sigma Black Belt certification
Preferred: Certification in Just Culture, Patient Safety, Risk Management, or a related discipline
Frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking, lifting over 10 lbs, keyboard and telephone use
Occasional climbing stairs, lifting in excess of 50–100 lbs, and sitting
Constant use of hearing, sight, speech, concentration, and problem solving
On-site availability Monday–Friday, 40 hours per week

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Full-time schedule, 40 hours per week, Monday–Friday
Equal Opportunity Employer/Veterans/Disabled