Lead Practice Assistant

Beth Israel Lahey Health

. Serve as a role model and mentor for other Practice Assistants .

Posted 11/3/2026full-timePlymouth • Massachusetts • United StatesSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage patient interactions effectively while maintaining a welcoming environment. Proficient in scheduling, registration, and utilizing computer systems for data verification and appointment management.

Highest-signal resume keywords

Customer Service SkillsAppointment SchedulingMicrosoft Office ApplicationsTeam CollaborationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Check-In ProceduresRegistration ProcessesData VerificationReferral ManagementAppointment Management

Soft Skills

Active ListeningOral CommunicationWritten CommunicationStress ManagementTeam Leadership

Tools & Technologies

Web-Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

High School DiplomaGEDInfluenza Vaccination

Industry Keywords

Practice AssistantPatient EducationMedical Records PreparationService-OrientedHealthcare Environment

About the role

Key responsibilities & impact

Serve as a role model and mentor for other Practice Assistants
Provide support, training and knowledge sharing
Act as group leader when the Practice Manager or Coordinator is absent
Collaborate with the team and contribute ideas to improve processes
Lead small projects
Delegate daily tasks, scheduling and coverage
Greet patients and visitors courteously while respecting privacy
Provide accurate information, directions and guidance and follow up on patient needs
Perform check-in, registration, appointment scheduling, demographic and fiscal data verification using computer systems
Collect co-payments according to processing standards
Schedule, reschedule and cancel appointments
Obtain and enter referrals
Maintain a clean and welcoming reception area, signage and displayed information
Monitor audio or visual programming and volume levels
Contact departments for needed repairs or services and follow up
Perform practice-specific duties such as check-out, follow-up scheduling, referrals, prior authorizations, patient education materials, visit ticket entry and medical records preparation

Requirements

What you’ll need

High School diploma or GED required
3-5 years related work experience required
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Written communication skills in English
Oral comprehension and conversational English skills
Working knowledge of standard concepts, practices, procedures and policies
Ability to work collaboratively in small teams
Ability to provide professional, service-oriented customer service and use active listening and problem-solving skills
Ability to remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently and stand or move through the hospital campus
Staff must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable