Medical Secretary

Beth Israel Lahey Health

. Greet patients in person and over the phone .

Posted 10/2/2026full-timeWatertown • Massachusetts • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient appointments using EHR systems, processing insurance information, and maintaining confidential patient records. Exhibits strong communication skills and adherence to compliance and safety procedures in a busy medical practice environment.

Highest-signal resume keywords

EHR Systems ManagementPatient RegistrationInsurance VerificationConfidential Record MaintenanceAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment ManagementInsurance ProcessingMedical Document PreparationReferral CoordinationPayment Processing

Soft Skills

Professional CommunicationCustomer ServiceAdaptabilityTeam CollaborationAttention to Detail

Certifications & Qualifications

TB Program ParticipationSeasonal Vaccine Program ParticipationInfluenza Vaccination Requirement

Industry Keywords

Patient PrivacyComplianceHealthcare AdministrationPatient Safety PracticesConfidentiality Requirements

About the role

Key responsibilities & impact

Greet patients in person and over the phone
Schedule, confirm, and manage patient appointments using EHR systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes and ensure timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks
Maintain a clean and welcoming front desk and waiting area
Follow hospital and department policies, mission statement, code of ethics, standards of conduct, and compliance plan
Protect patient privacy and handle work-related information confidentially
Improve services and departmental processes
Follow patient safety practices, including accepted abbreviations, two patient identifiers, safe injection practices, isolation precautions, PPE, and hand hygiene
Work in a busy medical practice environment and provide high-quality, efficient service

Requirements

What you’ll need

Ability to greet patients courteously and professionally in person and by phone
Experience or ability to schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Ability to register new patients and update patient information
Ability to handle incoming calls, messages, and faxes
Ability to process insurance information and verify eligibility
Ability to collect co-pays and process payments
Ability to maintain confidential patient records
Ability to prepare correspondence, reports, and medical documents
Ability to coordinate specialist referrals and follow up on authorizations
Physical stamina; ability to walk and stand for up to 90% of work time
Ability to push, pull, and lift 10 lbs.
Willingness to cross-train and assist others
Availability for some weekends and evenings
Ability to adjust to change and handle a rapid-paced environment
Compliance with hospital policies, laws, rules, regulations, confidentiality requirements, and safety procedures
Participation in EHS's TB program
Participation in the hospital's annual seasonal vaccine program (vaccination or declination completed)
Staff must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Base hourly wage range of $20.00–$26.92
Influenza vaccination provided/required as a condition of employment
Equal Opportunity Employer/Veterans/Disabled