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Beth Israel Lahey Health

Medical Secretary – Endocrinology

Beth Israel Lahey Health

. Serve as a frontline representative of BILH Specialty Care .

Posted 10/19/2026full-timeStoneham • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while effectively managing patient interactions and administrative tasks. Proficient in multitasking and utilizing PC skills to enhance the patient experience.

Highest-signal resume keywords
Customer Service SkillsHigh-Volume ExperienceEffective CommunicationMultitasking AbilityPC Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient RegistrationAppointment SchedulingBilling HandlingCo-Pay CollectionAppointment Confirmation Calls
Soft Skills
Interpersonal SkillsPositive Attitude
Certifications & Qualifications
High School DegreeGED
Industry Keywords
Patient CareHealthcareCustomer Interaction

About the role

Key responsibilities & impact
  • Serve as a frontline representative of BILH Specialty Care
  • Provide customer service to patients and staff
  • Handle phone interactions
  • Register patients
  • Schedule appointments
  • Collect co-pays and handle billing
  • Make appointment confirmation calls
  • Help ensure patients receive the right care at the right time
  • Set a positive tone for the patient experience

Requirements

What you’ll need
  • High School Degree or GED
  • Minimum of 1 year of experience in a high-volume customer service-related position
  • Strong customer service skills
  • Strong PC skills
  • Effective written and verbal communication skills
  • Ability to multitask
  • Staff must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks
  • Influenza (flu) vaccination required as a condition of employment
  • Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable