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Beth Israel Lahey Health

Medical Secretary

Beth Israel Lahey Health

. Serve as a frontline representative of BILH Primary Care .

Posted 9/30/2026full-timeWoburn • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while effectively managing patient interactions and administrative tasks. Proficient in handling billing, scheduling, and communication to ensure optimal patient care.

Highest-signal resume keywords
Customer Service SkillsPatient RegistrationAppointment SchedulingEffective CommunicationMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
High School DegreeGEDBilling ManagementCo-Payment CollectionAppointment Confirmation
Soft Skills
Strong Customer ServiceEffective Written CommunicationEffective Verbal Communication
Tools & Technologies
PC Skills
Certifications & Qualifications
Influenza Vaccination
Industry Keywords
High-Volume Customer ServicePatient Care

About the role

Key responsibilities & impact
  • Serve as a frontline representative of BILH Primary Care
  • Provide customer service to patients and staff
  • Handle phone interactions
  • Perform patient registration
  • Schedule appointments
  • Collect co-payments and handle billing
  • Make appointment confirmation calls
  • Help ensure patients receive the right care at the right time

Requirements

What you’ll need
  • High School Degree or GED
  • Minimum of 1 year of experience in a high-volume customer service-related position
  • Strong customer service skills
  • Strong PC skills
  • Effective written and verbal communication skills
  • Ability to multitask
  • Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks
  • Influenza (flu) vaccination required as a condition of employment
  • Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable