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Beth Israel Lahey Health

Medical Secretary – Gastroenterology

Beth Israel Lahey Health

. Serve as a frontline representative of BILH Specialty Care .

Posted 9/30/2026full-timeBeverly • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication skills, and proficiency in handling high-volume interactions while ensuring patient satisfaction and care coordination.

Highest-signal resume keywords
Customer Service SkillsPatient RegistrationAppointment SchedulingEffective CommunicationMultitasking Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient RegistrationAppointment SchedulingBilling HandlingCo-Payment CollectionPhone Interaction
Soft Skills
Customer Service SkillsEffective CommunicationMultitasking Ability
Tools & Technologies
PC Skills
Certifications & Qualifications
High School DegreeGEDInfluenza Vaccination
Industry Keywords
High-Volume Customer ServicePatient CareAppointment Confirmation

About the role

Key responsibilities & impact
  • Serve as a frontline representative of BILH Specialty Care
  • Provide customer service to patients and staff
  • Handle phone interactions
  • Perform patient registration
  • Schedule appointments
  • Collect co-payments and handle billing
  • Make appointment confirmation calls
  • Help ensure patients receive the right care at the right time

Requirements

What you’ll need
  • High School Degree or GED
  • Minimum of 1 year of experience in a high-volume customer service-related position
  • Strong customer service skills
  • Strong PC skills
  • Effective written and verbal communication skills
  • Ability to multitask
  • Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks
  • Influenza vaccination requirement as a condition of employment
  • Potential shift differentials, call pay, premium pay, and overtime pay, as applicable