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Medical Secretary – Internal Medicine
Beth Israel Lahey Health. Serve as a frontline representative of BILH Primary Care .
Posted 10/19/2026full-timeBillerica • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities while effectively managing patient interactions and administrative tasks. Proficient in appointment scheduling, patient registration, and billing processes to enhance the patient experience.
Highest-signal resume keywords
Customer Service SkillsPatient RegistrationAppointment SchedulingEffective Communication SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment SchedulingBilling ProcessingCo-Pay CollectionPC Skills
Soft Skills
Effective CommunicationMultitaskingPositive Attitude
Certifications & Qualifications
High School DegreeGED
Industry Keywords
Customer ServicePatient CareHealthcareFlu Vaccination Requirement
About the role
Key responsibilities & impact- Serve as a frontline representative of BILH Primary Care
- Provide customer service to patients and staff
- Handle phone interactions
- Perform patient registration
- Schedule appointments
- Collect co-pays and process billing
- Make appointment confirmation calls
- Help ensure patients receive the right care at the right time
- Set a positive tone for the patient experience
Requirements
What you’ll need- High School Degree or GED
- Minimum of 1 year of experience in a high-volume customer service-related position
- Strong customer service skills
- Strong PC skills
- Effective written and verbal communication skills
- Ability to multitask
- Staff must be vaccinated against influenza (flu) as a condition of employment
Benefits
Comp & perks- Influenza (flu) vaccination required as a condition of employment
- Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable
- Equal Opportunity Employer/Veterans/Disabled