Office Coordinator

Beth Israel Lahey Health

. Coordinate office tasks including answering phones, registering patients, maintaining accurate electronic and paper medical records, and providing customer service .

Posted 10/27/2026full-timeNewburyport • Massachusetts • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in coordinating office tasks, managing patient records, and providing exceptional customer service within a healthcare setting. Strong communication skills and familiarity with medical terminology enhance interactions with patients and healthcare professionals.

Highest-signal resume keywords

Office CoordinationPatient SchedulingElectronic Medical Records ManagementVerbal Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Medical RecordsPatient Check-In and Check-OutInsurance VerificationMedical TerminologyOffice Equipment Operation

Soft Skills

Customer ServiceProfessional InteractionTeam Support

Tools & Technologies

Meditech SystemEClinical WorksWord Processing Applications

Certifications & Qualifications

Influenza Vaccination

Industry Keywords

HealthcarePatient ConfidentialityOffice Tasks Coordination

About the role

Key responsibilities & impact

Coordinate office tasks including answering phones, registering patients, maintaining accurate electronic and paper medical records, and providing customer service
Greet and interact with patients, providers, co-workers, and families professionally and courteously
Maintain patient confidentiality and follow HIPAA guidelines
Complete patient check-in and check-out, updating demographics, insurance, and confidentiality authorization information
Scan patient insurance and ID cards
Assist patients with scheduling follow-up appointments
Create electronic medical records for new and established patients
Scan paper medical-record information and documents into electronic medical records and label documents appropriately
Answer incoming calls, schedule appointments, update patient demographics, and review insurance needs
Collect copays and patient balances and complete stocking purchase transactions
Confirm daily visit charts and required information before appointments
Manage incoming fax documents and prepare faxes, copies, and packages of medical records, disability forms, and correspondence
Identify call needs and transfer calls to appropriate providers or staff, including calls received when providers are on call
Confirm PCP referrals before patient visits
Provide guidance and support to others as a resource, trainer, and/or preceptor when directed
Complete other duties as assigned

Requirements

What you’ll need

Associate’s degree or some related health care college courses and/or degree preferred
3-5 years prior office coordination, scheduling, and/or reception experience within a physician practice setting preferred
Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others
Ability to utilize a personal computer and computer applications, including word processing and peripherals, facsimile, photocopier, microfiche and microfilm
Prior knowledge of Meditech System and/or EClinical Works beneficial
Excellent verbal communication skills, including medical terminology to assist with Physician queries
Ability to use office equipment (computer, phone, printers and facsimile machines)
Ability to perform light physical effort, including light lifting, standing/walking, reaching, stooping, bending, kneeling, and crouching
Visual acuity and color perception
Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Compensation may include shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable