Overnight Triage Clinician

Beth Israel Lahey Health

. Triage calls and walk-ins for the Mobile Crisis/Urgent Care department .

Posted 11/3/2026full-timeLawrence • Massachusetts • United StatesMid-LevelSenior💰 $33 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis evaluation and management, providing support and communication in behavioral health settings. Proficient in conducting assessments and maintaining collaborative relationships with community providers and stakeholders.

Highest-signal resume keywords

Crisis EvaluationBehavioral Health Crisis ManagementEffective Communication SkillsMobile Crisis Services ExperienceDocumentation Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis AssessmentDe-Escalation StrategiesCANS Assessment FamiliarityBehavioral Health ServicesEmergency Services Systems

Soft Skills

Organizational SkillsSupportive Communication

Tools & Technologies

EpicMicrosoft WindowsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Master's Degree in Social WorkLICSWLMHCLMFT

Industry Keywords

Mobile CrisisUrgent CareCommunity ProvidersTelehealthYouth and Adult Services

About the role

Key responsibilities & impact

Triage calls and walk-ins for the Mobile Crisis/Urgent Care department
Serve as liaison with community providers and stakeholders
Provide supportive and informational communication with persons served
Conduct crisis evaluations in the CBHC and community settings, in person or via telehealth
Support BILH hospitals with behavioral health crisis consultations via telehealth
Answer phones, greet walk-ins, collect demographics and insurance information, and complete initial triage assessments
Monitor the milieu for safety concerns and communicate with security and leadership when warranted
Provide emergency crisis evaluations and related services for youth, adults, and geriatric populations
Manage the acute phase of behavioral health crises, including triage, timely assessment, and referral
Monitor Teams, Epic chats, and other hospital communication channels and determine next steps
Complete accurate assessments and documentation within required time frames
Maintain collaborative relationships with colleagues, hospital partners, and community partners
Use supervision effectively to manage high-risk cases
Abide by AMCI, YMCI, and Emergency Department performance specifications
Meet program productivity standards
Perform other duties as assigned

Requirements

What you’ll need

Master’s degree in Social Work, Counseling or a related field
License preferred (LICSW, LMHC, LMFT)
Valid driver's license, good driving record, and reliable vehicle with ability to meet persons served in a variety of community settings
Experience and training in mobile crisis/emergency psychiatric services working with adults, youth and their families, including de-escalation strategies, and emergency services systems of care
Effective communication and organizational skills required
Familiarity with CANS assessment helpful
Proficient computer skills in standard desktop applications such as Windows, Word, Excel and Outlook
Ability to complete documentation electronically is required
Experience with Epic a plus
Proficiency in Spanish, Portuguese, Haitian Creole a plus

Benefits

Comp & perks

Sign-on bonus up to $3000 for independently licensed clinicians (pro-rated for part time)
Staff vaccination against influenza (flu) provided/required as a condition of employment