Patient Access Representative

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 9/24/2026full-timeExeter • New Hampshire • United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, including insurance verification, appointment scheduling, and financial counseling. Capable of maintaining confidentiality and managing patient interactions in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryElectronic Health Record (EHR) SoftwareMicrosoft Office SuiteTyping Skills (40+ WPM)Patient Scheduling Protocols

Soft Skills

Customer ServiceIndependent Decision MakingMulti-taskingCommunication Skills

Tools & Technologies

Web-based ApplicationsKiosk Check-in Systems

Certifications & Qualifications

High School Diploma or GEDVaccination Against Influenza

Industry Keywords

Patient AccessMedicare Secondary PayerConsent FormsFinancial CounselingConfidentiality Guidelines

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient co-payments, co-insurance, deductibles, and balances due
Safeguard cash, checks, and receipts and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
Obtain signatures on consent, financial, and other required forms
Scan, process, and record registration documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the patient waiting area and manage registration flow
Respond to patient concerns and potential safety issues
Maintain an orderly registration desk and secure confidential information
Initiate, schedule, reschedule, and cancel patient appointments
Apply clinical department scheduling protocols and escalate issues when needed
Capture and verify patient scheduling and registration information
Communicate Patient Access management issues affecting appointments and care
Follow confidentiality and equipment-security guidelines when working remotely
Pre-register patients and verify identity, contact, insurance, and reimbursement information
Create and assign patient guarantors
Verify insurance coverage using real-time eligibility and apply coverage to visits
Communicate financial clearance, contract, self-pay, and payment responsibility information
Schedule patients with Financial Counseling as needed

Requirements

What you’ll need

High School diploma or GED, required
Associate's degree, preferred
1-3 years related work experience
Experience with computer systems, including web-based applications and Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access
Ability to work successfully in a fast-paced, multi-task environment
Some independent decision making ability
Ability to process electronic information and data accurately and efficiently
Call center and/or telephone customer service experience preferred
Strong typing skills, 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Shift differentials, call pay, premium pay, overtime pay, and other additional pay practices may apply