Patient Access Representative

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 11/6/2026full-timeNeedham • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, insurance verification, and financial counseling while maintaining confidentiality and accuracy. Capable of managing a fast-paced environment with strong communication and organizational skills.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingEHR Software FamiliarityBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyData ProcessingTyping Skills (40+ WPM)Web-Based ApplicationsMicrosoft Office (Outlook, Word, Excel, PowerPoint, Access)

Soft Skills

Customer ServiceIndependent Decision-MakingMulti-TaskingCommunication

Tools & Technologies

EHR Software

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree (Preferred)

Industry Keywords

Patient Co-PaymentsConsent FormsMedicare Secondary PayerAppointment SchedulingConfidentiality Guidelines

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient co-payments, co-insurance, deductibles, and balances due; safeguard funds and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage as needed
Obtain signatures on consent, financial, and other required forms; distribute, scan, process, and record documents
Counsel patients regarding non-covered services and obtain ABN, consent, and waiver signatures
Monitor the waiting area and support a smooth registration flow
Respond to patient concerns and potential safety issues while following containment procedures
Maintain an orderly registration desk and waiting area and secure confidential information
Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and other sources
Establish working relationships with clinical department staff and apply department scheduling protocols
Capture and verify scheduling and registration information, including referring physician, insurance, demographic, and contact details
Escalate issues that may affect appointment timeliness, accuracy, or patient care
Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
Register patients and verify information for identification, contact, and reimbursement purposes
Establish and assign patient guarantors
Verify insurance coverage using real-time eligibility and apply appropriate guarantor and insurance to visits
Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling when needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1–3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access
Ability to work successfully in a fast-paced, multi-task environment with some independent decision-making
Ability to process electronic information and data accurately and efficiently
Call center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Shift differentials, call pay, premium pay, overtime pay, and other additional pay practices may apply
Influenza vaccination provided as a condition of employment