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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, scheduling, and financial processing while ensuring compliance with confidentiality and security guidelines. Capable of effectively communicating with patients and managing multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationEHR Software FamiliarityBilingual CommunicationCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyData ProcessingTyping Skills (40+ WPM)Microsoft Office ApplicationsWeb-Based Applications
Soft Skills
Independent Decision-MakingEffective CommunicationMulti-Tasking
Tools & Technologies
EHR SoftwareCall Center Systems
Certifications & Qualifications
High School Degree or EquivalentAssociate’s Degree (Preferred)
Industry Keywords
Patient CareFinancial CounselingConfidentiality GuidelinesRegistration ProcessMedicare Secondary Payer
About the role
Key responsibilities & impact- Support the main check-in/check-out area
- Register patients presenting for visits and explain the registration process
- Process patient co-payments, co-insurance, deductibles, and balances due
- Safeguard cash, checks, and receipts and reconcile the cash drawer
- Assist patients with kiosk check-in
- Complete Medicare Secondary Payer Questionnaires and adjust coverage based on results
- Obtain signatures on consent, financial, and other required forms; distribute, scan, process, and record documents
- Counsel patients regarding non-covered services and obtain ABNs, consents, and waivers
- Monitor the patient waiting area and maintain efficient registration flow
- Respond to patient concerns and potential safety issues while following established procedures
- Maintain an orderly registration desk and waiting area and secure confidential information
- Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and other information sources
- Apply clinical department scheduling protocols and escalate issues when necessary
- Capture and verify patient scheduling and registration information, including physician, insurance, demographic, and contact details
- Communicate appointment and patient-care issues to Patient Access management
- Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
- Register and verify patients for identification, contact, and reimbursement purposes
- Create and assign guarantors and apply appropriate guarantor and insurance information
- Verify insurance coverage using real-time eligibility and take appropriate action
- Communicate financial-clearance status, contract status, self-pay status, and payment responsibility to patients
- Schedule patients with Financial Counseling as needed
Requirements
What you’ll need- High school degree or equivalent required
- Associate’s degree preferred
- 1-3 years related work experience
- Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
- Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary
- Able to process electronic information and data accurately and efficiently
- Call Center and/or telephone customer service experience preferred
- Strong typing skills of 40+ wpm preferred
- Knowledge of medical terminology preferred
- Bilingual written and verbal communication skills preferred
- Familiarity with EHR software preferred
- Must be vaccinated against influenza as a condition of employment
Benefits
Comp & perks- Extensive training including Electronic Health Record (EHR) is provided
- Career growth and advancement opportunities
- Influenza vaccination required as a condition of employment