Patient Access Representative

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 11/3/2026part-timeNeedham • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, insurance verification, and appointment scheduling while maintaining confidentiality and accuracy. Capable of effectively communicating with patients and managing financial responsibilities in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance ProcessingTyping SkillsElectronic Health Record (EHR) SoftwareMicrosoft Office Applications

Soft Skills

Customer ServiceIndependent Decision-MakingCommunication SkillsMulti-TaskingProblem-Solving

Tools & Technologies

Web-Based ApplicationsCall Center Systems

Industry Keywords

Patient CareConfidentialityFinancial CounselingMedicare Secondary PayerConsent Processing

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient co-payments, co-insurance, deductibles, and balances; safeguard funds and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage
Obtain signatures and process consent, financial, and clinical documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the waiting area and support efficient registration flow
Respond to patient concerns and potential safety issues
Maintain an orderly registration desk and secure confidential information
Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and searches
Apply clinical department scheduling protocols and escalate issues when needed
Capture and verify scheduling, registration, insurance, demographic, contact, and referring physician information
Communicate appointment and patient-care issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely; maintain productivity, quality, and accuracy
Register patients for pre-registration and proper reimbursement
Establish and assign patient guarantors
Verify insurance coverage using real-time eligibility and apply coverage to visits
Communicate financial clearance, contract, self-pay, and payment responsibility information; schedule Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Able to work successfully in a fast-paced, multi-task environment, with some independent decision-making
Able to process electronic information and data accurately and efficiently
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Call Center and/or telephone customer service experience preferred

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Shift differentials, call pay, premium pay, and overtime pay may apply
Influenza vaccination required as a condition of employment