Patient Access Representative – Emergency Dept

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 9/23/2026part-timePeabody • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, including insurance verification, appointment scheduling, and financial communication. Capable of maintaining confidentiality and managing patient interactions in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryElectronic Health Record (EHR) SoftwareMicrosoft Office SuiteTyping Skills (40+ WPM)Patient Co-Payment Processing

Soft Skills

Customer ServiceIndependent Decision-MakingCommunication SkillsOrganizational Skills

Tools & Technologies

Web-Based ApplicationsCall Center Systems

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree (Preferred)

Industry Keywords

Patient SafetyConfidentiality GuidelinesFinancial CounselingMedicare Secondary Payer

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient co-payments, co-insurance, deductibles, and balances due
Safeguard cash, checks, and receipts and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
Obtain signatures on consent, financial, and other required forms
Scan, process, and record documents collected during registration
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the patient waiting area and manage registration flow and delays
Respond to patient concerns and potential patient safety issues
Maintain a neat, orderly registration desk and secure confidential patient information
Schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, work queues, questionnaires, and searches
Apply clinical department scheduling protocols and seek management assistance when needed
Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
Communicate appointment and patient-care issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely
Pre-register patients and verify information for identification, contact, and reimbursement
Create and assign patient guarantors
Verify insurance coverage using real-time eligibility and apply appropriate guarantors and insurance
Communicate financial clearance, contract status, self-pay status, and payment responsibility to patients
Schedule patients with Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary
Able to process electronic information and data accurately and efficiently
Call Center and/or telephone customer service experience preferred
Strong typing skills, 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Opportunities to grow and advance within the BILH team