Patient Access Representative

Beth Israel Lahey Health

. Support Emergency Department Registration and insurance verification .

Posted 10/5/2026full-timeBeverly • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, insurance verification, and appointment scheduling while maintaining confidentiality and accuracy. Capable of effectively communicating with patients and managing financial responsibilities in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationAppointment SchedulingMedical TerminologyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Coverage VerificationElectronic Health Record (EHR) SoftwareData EntryCo-Payment ProcessingTyping Skills (40+ WPM)

Soft Skills

Customer ServiceIndependent Decision-MakingCommunication SkillsProblem-SolvingAttention to Detail

Tools & Technologies

Microsoft Office SuiteWeb-Based ApplicationsKiosk Check-In Systems

Industry Keywords

Emergency DepartmentMedicare Secondary PayerFinancial CounselingConfidentiality GuidelinesPatient Care Timeliness

About the role

Key responsibilities & impact

Support Emergency Department Registration and insurance verification
Register patients presenting for visits and explain the registration process
Process co-payments, co-insurance, deductibles, and balances; safeguard funds and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage
Obtain, distribute, scan, process, and record required patient documents and signatures
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the waiting area and support an efficient registration flow
Respond to patient concerns and potential safety issues while following established procedures
Maintain an orderly registration desk and secure confidential information
Initiate, schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, work queues, questionnaires, and searches
Apply clinical department scheduling protocols and coordinate with assigned department staff
Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
Identify and communicate issues affecting appointment and patient-care timeliness and accuracy
Follow confidentiality and equipment-security guidelines when working remotely; maintain productivity, quality, and accuracy and communicate with supervisors and managers
Register patients for reimbursement and initial claim submission
Create and assign guarantors, including personal/family, workers’ compensation, third-party, and behavioral health guarantors
Verify insurance coverage using real-time eligibility and act on insurer responses
Apply appropriate guarantor and insurance to patient visits
Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Able to work every other weekend and every other holiday
On-call rotation approximately once every 10 weeks
Able to work in a fast-paced, multi-task environment with some independent decision-making
Able to process electronic information and data accurately and efficiently
Call Center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred

Benefits

Comp & perks

Shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable
Influenza vaccination provided/required as a condition of employment