Patient Access Representative – Per Diem

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 10/5/2026part-timeCambridge • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, financial transactions, and appointment scheduling while ensuring compliance with confidentiality and security guidelines. Capable of effectively communicating with patients and managing their concerns in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationFinancial TransactionsAppointment SchedulingMedical TerminologyBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryElectronic Health Record (EHR) SoftwareMicrosoft Office ApplicationsTyping Skills (40+ WPM)Medicare Secondary Payer Questionnaires

Soft Skills

Customer ServiceMulti-taskingCommunicationProblem-solving

Tools & Technologies

Web-based ApplicationsCall Center Systems

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree (Preferred)

Industry Keywords

Patient SafetyConfidentialityFinancial CounselingInsurance VerificationConsent Processing

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient payments, safeguard funds, and reconcile the cash drawer
Complete Medicare Secondary Payer Questionnaires and adjust coverage
Obtain signatures and process consent, financial, and other required documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the waiting area and support an efficient registration flow
Respond to patient concerns and potential patient safety issues
Maintain an orderly registration desk and secure confidential patient information
Schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, and work queues
Apply clinical department scheduling protocols and escalate issues when needed
Capture and verify patient, referral, insurance, demographic, and contact information
Communicate appointment and patient-care issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely
Register patients for pre-registration and verify guarantor and insurance information
Communicate financial clearance, contract status, self-pay status, and payment responsibility
Schedule patients with Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications
Ability to work successfully in a fast-paced, multi-task environment
Ability to process electronic information and data accurately and efficiently
Call center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable
Equal Opportunity Employer/Veterans/Disabled