Patient Access Representative, Per Diem, Scheduling

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 9/24/2026part-timeBurlington • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, insurance verification, and financial counseling while maintaining confidentiality and accuracy in a fast-paced environment. Capable of effectively communicating with patients and managing appointment scheduling using EHR software.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingEHR Software FamiliarityBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyData EntryTyping Skills (40+ WPM)Co-Payment ProcessingScheduling Protocols

Soft Skills

Customer ServiceCommunicationProblem-SolvingMulti-TaskingAttention to Detail

Tools & Technologies

Microsoft OfficeWeb-Based ApplicationsEHR Software

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree (Preferred)

Industry Keywords

Patient SafetyConfidentialityConsent FormsMedicare Secondary PayerCall Center Experience

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process co-payments, co-insurance, deductibles, balances, cash, checks, and receipts
Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
Obtain signatures on consent, financial, and other required forms; scan and process documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor patient waiting areas and ensure smooth registration flow
Respond to patient concerns and potential patient safety issues
Maintain an orderly registration desk and secure confidential patient information
Schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, work queues, questionnaires, and searches
Apply clinical department scheduling protocols and escalate issues when needed
Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
Communicate appointment and patient-care issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely; maintain productivity, quality, and accuracy
Register and verify patients for proper reimbursement on initial claim submission
Create and assign guarantors and apply appropriate insurance to patient visits
Verify insurance coverage using real-time eligibility and act on insurer responses
Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications
Able to work successfully in a fast-paced, multi-task environment
Able to process electronic information and data accurately and efficiently
Call Center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable