Patient Access Representative – Scheduling

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 11/4/2026full-timeExeter • New Hampshire • United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, financial transaction handling, and appointment scheduling while ensuring compliance with confidentiality and security guidelines. Capable of effectively communicating with patients and managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationFinancial Transaction ProcessingAppointment SchedulingEHR Software FamiliarityBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping Skills (40+ WPM)Data ProcessingWeb-Based ApplicationsMicrosoft Office (Outlook, Word, Excel, PowerPoint, Access)

Soft Skills

Customer ServiceIndependent Decision-MakingCommunication

Tools & Technologies

EHR Software

Certifications & Qualifications

Influenza Vaccination

Industry Keywords

Patient AccessCo-PaymentsInsurance VerificationConsent FormsFinancial Counseling

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process co-payments, co-insurance, deductibles, balances, cash, checks, and receipts; reconcile the cash drawer daily
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage accordingly
Obtain signatures on consent, financial, ABN, waiver, and other required forms; distribute, scan, process, and record documents
Counsel patients regarding non-covered services and financial responsibilities
Monitor the waiting area and maintain smooth registration flow
Respond to patient concerns and potential safety issues while protecting confidential information
Initiate, schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and other information sources
Apply clinical department scheduling protocols and escalate issues when needed for safe patient care
Capture and verify referring physician, insurance, demographic, contact, and other scheduling information
Communicate appointment-impacting issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
Register patients for pre-registration and ensure accurate information for identification, contact, and reimbursement
Create and assign guarantors, including personal/family, workers’ compensation, third-party, and behavioral health guarantors
Verify insurance through real-time eligibility and apply appropriate guarantor and insurance to visits
Communicate financial clearance, contract, self-pay, and payment responsibility information; schedule Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access
Able to work successfully in a fast-paced, multi-task environment, with some independent decision-making
Able to process electronic information and data accurately and efficiently
Call Center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR Software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable