Patient Access Representative – Scheduling

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 11/5/2026full-timeBurlington • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, including scheduling, insurance verification, and financial counseling, while maintaining confidentiality and accuracy in a fast-paced environment. Bilingual communication skills and familiarity with EHR software enhance patient interactions and support effective care delivery.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationEHR Software FamiliarityBilingual CommunicationFinancial Counseling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping Skills (40+ WPM)Data ProcessingScheduling ProtocolsCash Handling

Soft Skills

Independent Decision-MakingCustomer ServiceCommunicationProblem-SolvingMultitasking

Tools & Technologies

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)Web-Based ApplicationsEHR Software

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree PreferredVaccination Against Influenza

Industry Keywords

Patient CareConfidentialityRegistration ProcessCo-PaymentsMedicare Secondary Payer

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient co-payments, co-insurance, deductibles, and balances due; safeguard funds and reconcile the cash drawer
Assist patients with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage based on results
Obtain signatures on consent, financial, and other required forms; distribute, scan, process, and record documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the waiting area and maintain an efficient registration flow
Respond to patient concerns and potential safety issues while protecting confidential information
Initiate, schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, questionnaires, work queues, and other sources
Apply clinical department scheduling protocols and escalate issues when needed to ensure safe patient care
Capture and verify scheduling and registration information, including referring physician, insurance, demographic, and contact information
Communicate appointment and patient-care-impacting issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely; maintain productivity, quality, and accuracy and communicate with supervisors and managers
Register patients for pre-registration, assign guarantors, verify insurance eligibility, apply guarantor and insurance information, and communicate financial clearance and payment responsibility
Schedule patients with Financial Counseling as needed

Requirements

What you’ll need

High school degree or equivalent
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary
Able to process electronic information and data accurately and efficiently
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Call Center and/or telephone customer service experience preferred
Must be vaccinated against influenza (flu) as a condition of employment

Benefits

Comp & perks

Extensive training including Electronic Health Record (EHR) is provided
Influenza vaccination required as a condition of employment
Opportunities to grow and advance
Shift differentials, call pay, premium pay, and overtime pay may apply