Patient Access Representative, Scheduling

Beth Israel Lahey Health

. Register patients presenting for visits and explain the registration process .

Posted 9/29/2026full-timeBurlington • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, including scheduling, insurance verification, and financial counseling, while maintaining confidentiality and accuracy in a fast-paced environment. Bilingual communication skills enhance patient interactions and support effective service delivery.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingEHR Software FamiliarityBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyTyping Skills (40+ Words Per Minute)Data ProcessingAppointment SchedulingCash Handling

Soft Skills

Customer ServiceMulti-taskingProblem SolvingCommunication

Tools & Technologies

Microsoft Office ApplicationsWeb-based ApplicationsEHR Software

Certifications & Qualifications

High School Degree or EquivalentAssociate’s Degree (Preferred)

Industry Keywords

Patient AccessConfidentiality GuidelinesMedicare Secondary PayerConsent ProcessingCall Center Experience

About the role

Key responsibilities & impact

Register patients presenting for visits and explain the registration process
Process patient payments, safeguard funds, reconcile the cash drawer, and assist with kiosk check-in
Complete Medicare Secondary Payer Questionnaires and adjust coverage
Obtain signatures and process consent, financial, and clinical documents
Counsel patients regarding non-covered services, ABNs, consents, and waivers
Monitor the patient waiting area and support an efficient registration flow
Respond to patient concerns and potential safety issues
Maintain an orderly registration area and secure confidential information
Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and searches
Apply clinical department scheduling protocols and escalate issues when necessary
Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
Communicate appointment and patient-care issues to Patient Access management
Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
Register patients for pre-registration, assign guarantors, verify insurance eligibility, apply coverage, and communicate financial clearance status
Advise patients regarding contract status, self-pay status, payment responsibility, and financial counseling

Requirements

What you’ll need

High school degree or equivalent required
Associate’s degree preferred
1-3 years related work experience
Experience with computer systems, including web-based applications and some Microsoft Office applications
Able to work successfully in a fast-paced, multi-task environment
Able to process electronic information and data accurately and efficiently
Call center and/or telephone customer service experience preferred
Strong typing skills of 40+ words per minute preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiarity with EHR software preferred
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Benefits for full-time employees
Extensive training including Electronic Health Record (EHR)
Potential shift differentials, call pay, premium pay, and overtime pay
Influenza vaccination provided/required as a condition of employment