Patient Financial Counselor – Evening

Beth Israel Lahey Health

. Screen patients for MassHealth and other state programs such as Connector Care .

Posted 10/5/2026full-timeExeter • New Hampshire • United StatesMid-LevelSenior💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial counseling, patient access, and billing processes, with a strong focus on customer service and communication. Proficient in navigating insurance options, financial assistance programs, and compliance with healthcare regulations.

Highest-signal resume keywords

Certified Application Counselor CertificationFinancial Counseling ExperienceCustomer Service SkillsEPIC System ExperienceKnowledge of Hospital Billing Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingBilling ProceduresInsurance OptionsPayment PlansCoverage ApplicationsPatient AccessManaged Care ProcessesCMS Price Transparency ComplianceSelf-Pay CollectionFinancial Assistance Screening

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTact and DiplomacyMulti-Tasking AbilityDetail Oriented

Tools & Technologies

MS Office SuiteDatabase SystemsEPIC System

Certifications & Qualifications

Certified Application Counselor CertificationCPC Certification

Industry Keywords

MassHealthMedicaidPatient Financial ServicesHealthcare Financial MattersOpen EnrollmentCharity Financial AssistanceBilling ErrorsCustomer Service PoliciesPayment OptionsHealthcare Regulations

About the role

Key responsibilities & impact

Screen patients for MassHealth and other state programs such as Connector Care
Act as a liaison between patients and the health system regarding healthcare financial matters
Provide guidance on billing concerns, insurance options and benefits, coverage gaps, and payment options
Assist with patient statements, payment plans, pricing estimates, Financial Assistance, Federal/State benefits, and managed care processes
Support Patient Access, Hospital Billing, Professional Billing, and Customer Service areas
Maintain annual Certified Application Counselor certification for Massachusetts
Address financial matters and billing or insurance concerns by phone or in person
Help patients understand Explanation of Benefits, insurance policies, and covered services
Coordinate with departments, providers, and outside stakeholders to resolve patient financial concerns and coordinate benefits
Follow financial counseling protocols before scheduling procedures not covered by insurance
Provide timely service estimates in compliance with CMS price transparency regulations
Collect self-pay prepayments, outstanding balances, copayments, deductibles, and out-of-pocket expenses
Educate and enroll eligible patients in payment plans
Screen and approve patients for Financial Assistance (Charity)
Visit inpatient and outpatient patients to discuss coverage applications and payment options
Support MassHealth/Medicaid Open Enrollment and process applications
Address Managed Care concerns
Work with Customer Service on account adjustments, statement generation, and billing errors
Work on assigned projects
Follow corporate, governmental, cash, collection, and customer service policies

Requirements

What you’ll need

High School Diploma required
Maintains annual Certified Application Counselor certification for the state of Massachusetts
Excellent customer service skills
Excellent written and oral communication and interpersonal skills required
Must exhibit tact, diplomacy and discretion at all times
Must be able to multi-task and work in a fast-paced, detail oriented environment
Working knowledge of MS Office suite and database systems
Ability to learn new systems as they become available
Ability to be thoroughly trained to meet organizational standards if needed
2-3 years experience in a Financial Counseling, Social Work, Case Work, Patient Access or Billing field preferred
General understanding of hospital and professional billing procedures
EPIC system experience preferred
Ability to travel between Burlington, Winchester, Peabody, and Beverly Hospitals
Ability to work the evening shift, 3:00pm - 11:30pm
CAC Certification preferred
CPC Certification a plus

Benefits

Comp & perks

Shift differentials, call pay, premium pay, and overtime pay may apply
Influenza (flu) vaccination required as a condition of employment