Patient Service Representative – Cardiology Department

Beth Israel Lahey Health

. Answer, screen, and process high-volume patient communications, emails, and calls for the Cardiology department .

Posted 11/4/2026full-timeBoston • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication, appointment scheduling, and data management within a healthcare setting. Capable of effectively liaising with medical staff and providing exceptional customer service while managing high-volume communications.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingMedical TerminologyCustomer ServiceBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Skills (40+ WPM)Web-Based ApplicationsMicrosoft Office (Outlook, Word, Excel, PowerPoint, Access)Data ManagementReferral Documentation

Soft Skills

Effective CommunicationCalm Under PressureTeam CollaborationProfessionalismProblem-Solving

Tools & Technologies

Centralized Scheduling SystemsPaging SystemsEmail Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

CardiologyPatient DemographicsCall Center ExperienceHealthcare CommunicationQuality Improvement

About the role

Key responsibilities & impact

Answer, screen, and process high-volume patient communications, emails, and calls for the Cardiology department
Schedule appointments using centralized scheduling systems and software applications
Verify and update patient demographic and payer information
Obtain and document necessary referrals when applicable
Inform patients about visit preparation, required documents, diagnostic test protocols, and procedures
Coordinate data, professional services, staff, space, equipment, and appointment timing for efficient scheduling
Address scheduling problems and concerns with the manager
Record and forward accurate messages to providers and staff
Triage urgent calls and emails and direct them to appropriate staff
Respond to provider and staff information or assistance requests
Liaise with medical center departments, external providers, and agencies
Follow emergency call/email protocols and de-escalate difficult patient interactions
Contact providers and clinical support staff through paging and email systems
Participate in training, education initiatives, team meetings, and quality improvement
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access
Call Center and/or patient communication customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Ability to provide professional, respectful customer service
Ability to remain calm in stressful situations
Ability to work collaboratively in small teams
Sedentary work involving occasional exertion of up to 10 pounds and occasional walking and standing

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay