Patient Service Representative – GI Call Center

. Answer, screen and process a high volume of incoming calls professionally .

Posted 9/25/2026full-timeBoston • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Key responsibilities & impact

Answer, screen and process a high volume of incoming calls professionally
Use phone scripts and guidelines to triage calls
Determine appointment type, appropriate provider and urgency using appropriate questions and independent judgment
Use centralized scheduling systems and software applications to schedule appointments
Verify and update patient demographic information and transfer patients to registration as needed
Obtain referrals for scheduled visits and document them in the system
Document payer information, including workers' compensation and auto liability
Inform patients about visit preparation, required documents, films, notes, diagnostic-test preparation and protocols
Coordinate data sets and availability of professional services for efficient, cost-effective scheduling of visits, tests and procedures
Address scheduling problems and concerns with the manager
Record and forward accurate messages to providers and staff
Triage urgent calls to appropriate staff
Respond to information and assistance requests within scope of knowledge and authority
Resolve and respond efficiently and professionally to provider email requests

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Call center and/or telephone customer service experience preferred
Strong typing skills of 40+ wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English effectively with medical center staff, patients, families and external customers
Ability to make decisions guided by general instructions and practices requiring some interpretation
Ability to solve varied problems requiring analysis or interpretation
Ability to follow precedents and procedures, set priorities and organize work within general guidelines
Ability to work collaboratively in small teams
Ability to provide professional, respectful, high-level customer service and remain calm in stressful situations
Sedentary work capability, exerting up to 10 pounds occasionally; sitting most of the time with occasional walking and standing
Must be vaccinated against influenza (flu) as a condition of employment

Comp & perks

Influenza (flu) vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable