Patient Service Representative – GI Call Center

Beth Israel Lahey Health

. Answer, screen and process a high volume of incoming calls in a professional manner .

Posted 10/6/2026full-timeBoston • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume call management, appointment scheduling, and patient communication while utilizing computer systems and medical terminology. Bilingual communication skills enhance customer service and support in a fast-paced environment.

Highest-signal resume keywords

High School Diploma or GED1-3 Years Related Work ExperienceCall Center ExperienceMedical Terminology KnowledgeBilingual Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingTyping Skills (40+ WPM)Computer Systems ProficiencyWeb Based ApplicationsMicrosoft Office Applications

Soft Skills

Customer ServiceEffective CommunicationCalm Under Pressure

Tools & Technologies

Centralized Scheduling SystemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Patient Demographic InformationReferral DocumentationWorkers' CompensationAuto LiabilityVisit Preparation Protocols

About the role

Key responsibilities & impact

Answer, screen and process a high volume of incoming calls in a professional manner
Use phone scripts and guidelines to triage calls
Determine appointment type, appropriate provider and urgency using appropriate questions and independent judgment
Schedule appointments using centralized scheduling systems and software applications
Verify and update patient demographic information and transfer patients to registration as needed
Obtain referrals and document payer information, including workers' compensation and auto liability
Inform patients about visit preparation, required documents, diagnostic test and procedure protocols
Coordinate data sets, professional services, staff, space, equipment and timing for efficient scheduling
Address scheduling problems and concerns with the manager
Record and forward accurate messages to providers and staff
Triage urgent calls to appropriate staff
Respond to information and assistance requests within scope of knowledge and authority
Resolve and respond to provider email requests efficiently and professionally

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Call Center and/or telephone customer service experience preferred
Strong typing skills, 40+ wpm
Knowledge of medical terminology
Bilingual written and verbal communication skills
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Ability to provide high-level customer service and remain calm in stressful situations
Ability to perform sedentary work, exerting up to 10 pounds occasionally

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential shift differentials
Call pay
Premium pay
Overtime pay
Equal Opportunity Employer/Veterans/Disabled