Phlebotomist – Lab Outreach

Beth Israel Lahey Health

. Provide phlebotomy and phlebotomy-related services for all patients .

Posted 9/16/2026full-timeCanton • Massachusetts • United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in phlebotomy techniques, including venipuncture and capillary collection, while ensuring accurate patient information management and compliance with laboratory standards. Exhibits strong communication and customer service skills to enhance patient satisfaction and support team operations.

Highest-signal resume keywords

Phlebotomy CertificationVenipuncture TechniquesPatient Information ManagementCustomer Service SkillsLaboratory Quality Assurance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PhlebotomyVenipunctureCapillary TechniquesData EntrySpecimen Preparation

Soft Skills

Strong Communication SkillsAttention to DetailTeam CollaborationAbility to Work IndependentlyCustomer Service Orientation

Tools & Technologies

BILH Computer System

Certifications & Qualifications

Phlebotomy Certification from ASCP

Industry Keywords

Patient Service CenterLaboratory ProceduresQuality Assurance ProgramsContinuing EducationPatient Satisfaction

About the role

Key responsibilities & impact

Provide phlebotomy and phlebotomy-related services for all patients
Validate or update patient demographic and other information in the BILH computer system
Collect and accurately enter demographic information, insurance information, and lab test orders
Collect blood specimens through venipuncture and capillary techniques for all age groups
Prepare specimens for courier transport to a BILH laboratory
Perform administrative and clerical duties to open, operate, and close the Patient Service Center daily
Assist with training, coaching, and mentoring PSC Phlebotomists when requested
Travel to additional Patient Service Centers and doctor’s office sites when needed
Comply with departmental policies and procedures
Report to, receive training from, and take direction from the Phlebotomy Supervisor
Participate in laboratory quality assurance programs, competency assessments, and continuing education
Provide services that meet patient and provider needs and support patient satisfaction
Perform other similar tasks requested by the Phlebotomy Supervisor or Manager of BILH Phlebotomy Services

Requirements

What you’ll need

High School diploma or GED
Associate’s Degree or college classes welcomed
Strong verbal and written communication skills
Strong attention to detail
Ability to work independently or in a team environment
Comfortable working with minimal supervision
Basic familiarity with computer applications preferred
Phlebotomy certification from ASCP or another accredited agency preferred
Previous experience as a phlebotomist preferred
One or more years previous experience working in lab Patient Service Centers preferred
Ability to read and write in English
Ability to understand spoken English and communicate effectively in basic English
Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures
Ability to interact respectfully with employees, professional staff, and external contacts
Ability to provide high-level customer service and remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently
Ability to stand for periods of time or move throughout the hospital campus
Staff must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Influenza vaccination provided/required as a condition of employment
Potential shift differentials, call pay, premium pay, and overtime pay, as applicable
Equal Opportunity Employer/Veterans/Disabled