Practice Assistant

Beth Israel Lahey Health

. Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other health care providers .

Posted 9/21/2026full-timeBrookline • Massachusetts • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient flow and administrative tasks in a healthcare setting. Proficient in using computer systems and Microsoft Office applications to support practice operations.

Highest-signal resume keywords

Customer ServicePatient Flow ManagementMicrosoft Office ProficiencyMedical AdministrationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingData VerificationReferral ManagementMedical Records Preparation

Soft Skills

Active ListeningProblem SolvingCalm Under PressureRespectful Interaction

Tools & Technologies

Web Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Medical Admin Assistant Certificate

Industry Keywords

HealthcarePatient CarePractice OperationsReception ManagementService Delivery

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other health care providers
Deliver high-quality service to patients while contributing to smooth practice operations
Greet patients and visitors courteously while maintaining service, respect and privacy
Serve as a central communication source in patient care delivery
Provide accurate information, directions and guidance, and follow up promptly
Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system
Collect co-payments according to processing standards
Schedule, reschedule and cancel appointments
Obtain and enter referrals
Perform practice-specific duties such as check-out, follow-up appointment scheduling, providing educational materials, visit ticket entry and medical records preparation
Maintain a clean and welcoming reception area
Maintain reception signage and displayed information
Monitor audio or visual programming and volume levels
Contact departments for needed repairs or services and follow up
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff and other areas to optimize flow and service delivery

Requirements

What you’ll need

High School diploma or GED required
Certificate 1 Medical Admin Assistant Cert preferred
0-1 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Ability to read and write in English
Ability to understand spoken English
Ability to communicate effectively with patients, families and medical center staff in basic English
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures
Ability to interact respectfully with employees, professional staff and/or external contacts
Ability to provide a high level of customer service using active listening and problem solving
Ability to remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently to move objects
Ability to stand for periods of time or move throughout the hospital campus
Must be vaccinated against influenza as a condition of employment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Equal Opportunity Employer/Veterans/Disabled