Practice Assistant

Beth Israel Lahey Health

. Greet patients and visitors courteously while maintaining service, respect, and privacy .

Posted 10/5/2026full-timePembroke • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient interaction skills, ensuring confidentiality and effective communication while managing scheduling and administrative tasks. Proficient in utilizing computer systems and Microsoft Office applications to support patient care and service delivery.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingCustomer ServiceMicrosoft Office ApplicationsMedical Admin Assistant Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InDemographic VerificationReferral ManagementData EntryWeb-Based Applications

Soft Skills

Active ListeningProblem-SolvingEffective CommunicationCalm Under PressureRespectful Interaction

Certifications & Qualifications

Medical Admin Assistant Certification

Industry Keywords

Patient Care DeliveryConfidentialityService DeliveryReception Area ManagementSpanish Translation Services

About the role

Key responsibilities & impact

Greet patients and visitors courteously while maintaining service, respect, and privacy
Serve as a central communication source in patient care delivery
Take complete and accurate information from patients and callers
Maintain patient confidentiality
Perform check-in, registration, scheduling, and demographic verification
Register patients and maintain accurate demographic and fiscal data in computer systems
Schedule, reschedule, and cancel appointments
Obtain and enter referrals and collect co-pays
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff, and other areas to support optimal flow and service delivery
Maintain a clean and welcoming reception area and clear signage
Monitor audio or visual programming and volume levels
Contact appropriate departments when repairs or services are needed and follow through
Ensure Spanish translation services are provided for Spanish-speaking patients and employees when needed

Requirements

What you’ll need

High School diploma or GED required
1–3 years related work experience required
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Working knowledge of standard concepts, practices, procedures, and policies
Ability to interact respectfully with employees, professional staff, and external contacts
Ability to provide high-level customer service using active listening and problem-solving skills
Ability to remain calm in stressful situations
Ability to perform sedentary work, occasionally exerting up to 10 pounds of force and occasionally walking and standing
Certificate 1: Medical Admin Assistant Cert preferred

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable