Practice Assistant

Beth Israel Lahey Health

. Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other healthcare providers .

Posted 10/5/2026full-timePlymouth • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient service skills, effective communication, and proficiency in computer systems, including Microsoft Office applications. Capable of managing patient flow and maintaining confidentiality while providing support in a healthcare environment.

Highest-signal resume keywords

High-Level Customer ServicePatient RegistrationAppointment SchedulingMicrosoft Office ProficiencyMedical Admin Assistant Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingDemographic Data VerificationReferral ManagementComputer Systems Proficiency

Soft Skills

Active ListeningProblem-SolvingCalmness Under StressEffective Communication

Tools & Technologies

Microsoft OfficeWeb-Based Applications

Certifications & Qualifications

Medical Admin Assistant Certification

Industry Keywords

Patient ConfidentialityHealthcare OperationsPatient Flow ManagementCustomer ServiceSpanish Translation Services

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other healthcare providers
Deliver high-quality service to patients and contribute to smooth practice operations
Greet patients and visitors courteously while maintaining service, respect and privacy
Serve as a central communication source in patient care and take appropriate action to diffuse challenging situations
Collect complete and accurate information from patients and callers
Maintain patient confidentiality
Perform check-in, registration, scheduling and demographic-information verification
Register patients in computer systems and ensure demographic and fiscal data accuracy
Schedule, reschedule and cancel appointments
Obtain and enter referrals and collect co-pays
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Act as liaison between patients, practice staff and other areas
Maintain a clean and welcoming reception area, signage and displayed information
Monitor audio or visual programming and volume levels
Contact appropriate departments for repairs or services and follow through
Ensure Spanish translation services are provided for Spanish-speaking patients and employees when needed

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Working knowledge of standard concepts, practices, procedures and policies
Ability to provide high-level customer service using active listening and problem-solving skills
Ability to remain calm in stressful situations
Ability to exert up to 10 pounds of force occasionally and perform sitting, walking and standing as required
Certificate 1: Medical Admin Assistant Cert preferred

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable