Practice Assistant II

Beth Israel Lahey Health

. Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers .

Posted 10/26/2026full-timeWellesley • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient communication and administrative skills, with proficiency in appointment scheduling, data verification, and customer service in a healthcare setting. Capable of facilitating patient flow and providing educational resources while maintaining privacy and professionalism.

Highest-signal resume keywords

Appointment SchedulingPatient CommunicationCustomer ServiceMedical Admin Assistant CertificateData Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check-In ProceduresDemographic Data VerificationReferral ManagementMedical Record PreparationBilling Functions

Soft Skills

Professional CommunicationProblem SolvingStress ManagementTeam Leadership

Tools & Technologies

Computer SystemsWeb Based ApplicationsMicrosoft OfficeOutlookExcel

Certifications & Qualifications

Medical Admin Assistant Certificate

Industry Keywords

HealthcarePatient Care DeliveryService EnvironmentHospitality

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
Greet patients and visitors courteously while protecting privacy
Serve as a central communication source in patient care delivery
Provide accurate information, directions, and guidance, and follow up promptly
Perform check-in, registration, appointment scheduling, demographic and fiscal data verification using a computer system
Collect co-payments according to processing standards
Schedule, reschedule, and cancel appointments
Obtain and enter referrals
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff, and other areas
Perform checkout and schedule follow-up appointments as needed
Provide relevant patient educational materials
Enter visit tickets and prepare medical records
Facilitate billing functions
Research and follow through on information requests
Act as group leader in the Manager's absence
Serve as a department resource for information and training
Facilitate problem solving and provide appropriate direction
Participate in small projects under the direction of the Manager or designee

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
Ability to read and write in English
Ability to understand spoken English and communicate effectively in basic English
Ability to provide professional, respectful customer service and remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently to move objects
Ability to stand for periods of time or move throughout the hospital campus
Medical Admin Assistant Certificate preferred
1-3 years experience in a healthcare or service/hospitality environment preferred

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable