Practice Assistant II – Internal Medicine

Beth Israel Lahey Health

. Greet patients and visitors courteously while maintaining service, respect, and privacy .

Posted 10/6/2026full-timeBrookline • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing patient flow and communication in a healthcare setting. Proficient in appointment scheduling, data verification, and utilizing computer systems for efficient practice operations.

Highest-signal resume keywords

Customer ServiceAppointment SchedulingData VerificationComputer Systems ProficiencyMedical Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingData VerificationMedical Records PreparationBilling FunctionsReferral Management

Soft Skills

CommunicationProblem SolvingCalm Under PressureTeam Leadership

Tools & Technologies

Microsoft OfficeWeb Based Applications

Certifications & Qualifications

Medical Admin Assistant Cert

Industry Keywords

HealthcarePatient CareService DeliveryHospitality Environment

About the role

Key responsibilities & impact

Greet patients and visitors courteously while maintaining service, respect, and privacy
Serve as a central communication source in patient care delivery
Provide accurate information, directions, and guidance, and follow up promptly
Perform check-in, registration, appointment scheduling, demographic and fiscal data verification using computer systems
Collect co-payments according to processing standards
Schedule, reschedule, and cancel appointments
Obtain and enter referrals
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff, and other areas to ensure optimal flow and service delivery
Perform practice-specific duties such as check-out, follow-up scheduling, providing educational materials, visit ticket entry, and medical records preparation
Facilitate billing functions and research and follow through on information requests
Potentially act as group leader in the Manager's absence
Serve as a department resource for information and training
Facilitate problem solving and provide appropriate direction
Potentially participate in small projects under Manager or designee direction

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Ability to read and write in English
Ability to understand and speak basic English
Ability to provide high-level customer service and remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently and stand or move through the hospital campus
Certificate 1 Medical Admin Assistant Cert preferred
Preferred: 1-3 years experience in a healthcare or service/hospitality environment

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable