Practice Assistant II, Pulmonary Medicine

Beth Israel Lahey Health

. Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers .

Posted 9/29/2026full-timePlymouth • Massachusetts • United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient flow and administrative tasks in a healthcare setting. Proficient in using computer systems and Microsoft Office applications to support practice operations and patient care delivery.

Highest-signal resume keywords

Customer ServicePatient Flow ManagementMicrosoft Office ApplicationsHealthcare AdministrationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingData VerificationReferral ManagementMedical Records Preparation

Soft Skills

Interpersonal SkillsProblem SolvingCalm Under PressureRespectful Interaction

Tools & Technologies

Computer SystemsWeb Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Medical Admin Assistant Certificate

Industry Keywords

HealthcarePatient CareService DeliveryFiscal DataHospital Environment

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
Greet patients and visitors courteously while maintaining service, respect, and privacy
Serve as a central communication source in patient care delivery
Provide accurate information, directions, and guidance and follow up on patient and visitor needs
Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system
Collect co-payments according to processing standards
Schedule, reschedule, and cancel appointments while accommodating patient and provider needs
Obtain and enter referrals
Monitor and support patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff, and other areas to support optimal flow and service delivery
Perform practice-specific duties including checkout, follow-up appointment scheduling, providing educational materials, visit ticket entry, and medical records preparation
Facilitate billing functions and research and follow through on information requests
Act as group leader in the Manager's absence
Serve as a department resource for information and training
Facilitate problem solving and provide appropriate direction
Participate in small projects under the direction of the Manager or designee

Requirements

What you’ll need

High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Ability to read and write in English
Ability to understand spoken English and communicate effectively in basic English
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures
Ability to interact respectfully with employees, professional staff and/or external contacts
Ability to provide high-level customer service and remain calm in stressful situations
Ability to exert up to 20 pounds of force frequently and stand or move throughout the hospital campus
Certificate 1 Medical Admin Assistant Cert preferred
1-3 years experience in a healthcare or service/hospitality environment preferred

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Potential additional compensation through shift differentials, call pay, premium pay, and overtime pay, as applicable