Practice Assistant – Internal Medicine

Beth Israel Lahey Health

. Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other healthcare providers .

Posted 10/5/2026full-timeQuincy • Massachusetts • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication abilities while managing patient interactions and practice operations. Proficient in computer systems and scheduling processes to ensure efficient patient flow and data accuracy.

Highest-signal resume keywords

High-Level Customer ServicePatient RegistrationScheduling AppointmentsComputer Systems ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationSchedulingDemographic VerificationReferral ManagementData Accuracy

Soft Skills

Active ListeningProblem-SolvingCalm Under PressureEffective Communication

Tools & Technologies

Microsoft OfficeWeb-Based Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Care DeliveryHealthcare OperationsConfidentialityReception Management

About the role

Key responsibilities & impact

Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses or other healthcare providers
Deliver high-quality service to patients and contribute to smooth practice operations
Greet patients and visitors courteously while protecting privacy and confidentiality
Serve as a central communication source in patient care delivery
Take accurate information from patients and callers and diffuse challenging situations
Perform check-in, registration, scheduling and demographic verification
Register patients in the computer system and ensure demographic and fiscal data accuracy
Schedule, reschedule and cancel appointments
Obtain and enter referrals and collect co-pays
Monitor patients and visitors entering and leaving the practice
Facilitate timely patient flow and proactively resolve flow issues
Liaise between patients, practice staff and other areas to support service delivery
Maintain a clean, welcoming reception area and clear signage
Monitor reception-area audio or visual programming and volume
Contact appropriate departments for repairs or services and follow through
Ensure Spanish translation services are provided when needed

Requirements

What you’ll need

High School diploma or GED required
1–3 years related work experience required
Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
Ability to communicate clearly and effectively in written English
Ability to comprehend and converse in English
Ability to demonstrate working knowledge of standard concepts, practices, procedures and policies
Ability to provide high-level customer service using active listening and problem-solving skills
Ability to remain calm in stressful situations
Sedentary work capability, including occasional lifting, pushing, pulling or carrying up to 10 pounds

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Equal Opportunity Employer/Veterans/Disabled