Practice Operations Manager

Beth Israel Lahey Health

. Support overall operations of the Quincy Care Center’s Advanced Urgent Care and Medical/Surgical Specialties Clinic .

Posted 9/29/2026full-timeQuincy • Massachusetts • United StatesJunior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management within healthcare settings, focusing on program development, regulatory compliance, and effective communication. Proven ability to lead teams, optimize workflows, and manage budgets to enhance patient outcomes and departmental efficiency.

Highest-signal resume keywords

Practice Management ExperienceSupervisory ExperienceRegulatory ComplianceHealthcare Scheduling SoftwareBudget Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementProgram DevelopmentQuality ImprovementPatient Outcomes OptimizationResource UtilizationAppointment SchedulingBilling ManagementRevenue Cycle ActivitiesData AnalysisWorkflow Improvement

Soft Skills

Effective CommunicationProblem SolvingAttention to DetailOrganizational SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteHealthcare Scheduling Software

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree (Preferred)Current CPR Certification

Industry Keywords

HealthcareUrgent CareMedical SpecialtiesInfection ControlPatient AccountsMultidisciplinary Team CoordinationEmployee OnboardingPerformance ImprovementMarketing StrategiesHospital Policies

About the role

Key responsibilities & impact

Support overall operations of the Quincy Care Center’s Advanced Urgent Care and Medical/Surgical Specialties Clinic
Provide day-to-day oversight, management, and program development for Urgent Care and Medical Specialties Departments
Oversee building operations, resource utilization, system integration, quality, and efficiency
Implement organizationally approved business plans and track expected outcomes
Participate in interviewing, hiring, onboarding, and maintaining employee records
Supervise program and non-clinical staff and establish work schedules
Develop daily operational workflows and processes to optimize patient outcomes, provider preferences, visit volume, and interdepartmental structure
Lead project management and program/operational development to meet budget targets
Oversee front desk reception, patient check-in, appointment scheduling, referral management, co-pay collection, billing, and revenue cycle activities
Assist with onboarding and marketing new providers
Address performance and behavior issues and support employee performance improvement activities
Foster communication among staff, patients, the public, and network affiliates
Coordinate multidisciplinary team meetings, including agendas and minutes
Travel periodically for outreach, marketing, and off-site affiliate clinics
Integrate programs with hospital departments including Radiology, Laboratory, Inpatient Nursing, Surgical Services, Rehab, Patient Accounts, Information Technology, and Medical Records
Collaborate with directors and medical leaders on physician alignment, workflow improvements, marketing, and strategic outreach
Maintain regulatory compliance and implement new regulations and requirements
Participate in hospital-wide committees
Develop and achieve program budgets and monitor Urgent Care volume, referral sources, and dashboard metrics
Collaborate with Public Relations to promote initiatives sustaining Quincy Care Center volume projections

Requirements

What you’ll need

Bachelor’s Degree in a related field preferred or experience in the healthcare field
Master’s Degree in healthcare preferred
1-2 years practice management experience in a medical office and/or ambulatory setting
1-2 years supervisory experience required
Current CPR certified
Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint
Familiarity with healthcare scheduling and billing software
Skill in service excellence, including active listening and problem solving
Ability to remain calm in emotional or stressful situations
Strong attention to detail and organizational skills
Ability to prioritize multiple tasks and work independently
Effective written and verbal communication in a professional manner
Proactive, adaptable, and flexible when dealing with a variety of people
Understanding and adherence to universal precautions for infection control
Ability to comply with safety laws, regulations, and hospital policies and procedures

Benefits

Comp & perks

Influenza vaccination required as a condition of employment
Professional development through seminars and workshops
Professional affiliations encouraged to keep current with field trends