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Registered Nurse – Remote Triage, Primary Care
Beth Israel Lahey Health. Provide telephone-based nursing assessment and guidance to help patients receive the Right Care, Right Place, Right Time .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telephone-based nursing assessments and guidance, utilizing established protocols and clinical judgment to ensure patient care is delivered effectively and compassionately. Maintains HIPAA compliance and patient confidentiality while providing exceptional customer service and communication.
Highest-signal resume keywords
Registered Nurse (RN) LicenseBLS CertificationTelephone-Based Nursing AssessmentPatient Privacy and ConfidentialityStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing AssessmentClinical JudgmentPatient DocumentationCare ProtocolsEmergency Care Scheduling
Soft Skills
Active ListeningCustomer ServiceCompassionate Communication
Tools & Technologies
Patient Medical Record SystemsTelecommunication Systems
Certifications & Qualifications
BLS Certification
Industry Keywords
HIPAA CompliancePatient CareHealthcare Team CommunicationContingency Procedures
About the role
Key responsibilities & impact- Provide telephone-based nursing assessment and guidance to help patients receive the Right Care, Right Place, Right Time
- Determine the appropriate next step in care using established protocols, guidelines, and clinical judgment
- Respond promptly to patient calls and assess needs through active listening and open-ended questions
- Conduct nursing assessments and provide recommendations using established guidelines, protocols, and algorithms
- Schedule appropriate provider visits when emergency or after-hours care is not required
- Assess patients across the lifespan, from newborn through age 100+
- Provide professional, compassionate customer service and telephone communication
- Document calls, assessments, and actions in the patient medical record
- Communicate assessment outcomes to healthcare team members to support appropriate follow-up
- Follow contingency procedures during internet or power outages
- Maintain patient privacy and confidentiality
- Perform other duties as assigned
- Work four 9-hour days with a half-day Wednesday or five 8-hour shifts
Requirements
What you’ll need- Graduate of an accredited RN program
- NH RN license or RN license from another Compact State
- BLS within 6 months of hire
- Ergonomically appropriate home workspace and high-speed internet
- Private workspace for confidential patient conversations and HIPAA compliance
- Strong communication and customer service skills
- Applicants must reside in NH, ME, MA, RI, VT, or CT
- All staff must be vaccinated against influenza as a condition of employment
Benefits
Comp & perks- Benefits starting day one, including health, dental, and retirement plans
- Competitive pay
- Opportunities for career growth and continued education
- Flexible weekday schedule with limited weekend/holiday rotations
- Collaborative, physician-led environment
- Free onsite parking
- Convenient Seacoast New Hampshire locations
- Respectful, patient-centered culture
- Computer workstation will be provided